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Co-located with eCommerce Expo

24 - 25 September 2025
ExCeL London

24 - 25 September 2025
ExCeL London

Co-located with eCommerce Expo

Programme conference 2024

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  • The Headline Stage
  • AI Powered Marketing
  • Campaign Management
  • Data, Analytics & Personalisation
  • The Future of Digital Marketing
  • Leadership Programme
  • Cross-Border & International Commerce
  • Post-Purchase: Optimising the Delivery Experience
  • IMRG Optimisation Stage
  • Seamless Omnichannel
  • The Future of Digital Commerce
  • The Future of CX
  • UX-Driven Customer Acquisition

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18 Sep 2024
  1. Selling to an Uncertain Market – Success at the intersection of DTC and Indirect eCommerce
    Selling to an Uncertain Market – Success at the intersection of DTC and Indirect eCommerce
    Paul Davies
    Paul Davies, Managing Partner - Econsultancy
    Speakers
    Tilda Molho
    Tilda Molho, Director of digital performance, merchandising and trading - Sky
    Mark Walker
    Mark Walker, Global Omnichannel Lead - UNILEVER
    Oliver Shayer
    Oliver Shayer, Director of Omni Channel & Media Planning - Boots UK & ROI
  2. Building Trust and Loyalty in a New Era of Customer Connection
    Building Trust and Loyalty in a New Era of Customer Connection
    Jim Rudall
    Jim Rudall, GM of EMEA - Intuit Mailchimp
    Speakers
    Stephen Rogan
    Stephen Rogan, Head of Merchant Success - Shopify
    Nathan Lomax
    Nathan Lomax, Co-Founder - Quickfire Digital
  3. From Influencer to Entrepreneur: Vogue Williams’ Journey in Brand Building
    Speakers
    Vogue Williams
    Vogue Williams, Broadcaster and Business Owner
    Andrew McClelland
    Andrew McClelland, Head Of Industry Insight - IMRG
  4. The Rulebook of Creating a Social-First Brand
    Speakers
    Zaria Parvez
    Zaria Parvez, Senior Social Media Manager - Duolingo
  5. Cultivating Communities for Marketing Success and Business Growth
    Charles Parkinson
    Charles Parkinson, Host - The How I Became Podcast
    Speakers
    Jamelia Donaldson
    Jamelia Donaldson, Founder & CEO - TreasureTress
    Benazir Barlet Batada
    Benazir Barlet Batada, Former - Cadbury at Mondelez
    Sarah Fuller
    Sarah Fuller, Former Multichannel Marketing Director - Nando's
  6. How Brands Grow Today
    Speakers
    Anja Spielmann
    Anja Spielmann, Global Vice President Brand Experience - Mars Food & Nutrition
    Gemma Spence
    Gemma Spence, Chief Digital Commerce Officer - VML
19 Sep 2024
  1. Finding the Right Balance Between Brand & Performance Marketing
    Farzana Nasser
    Farzana Nasser, eCommerce Growth Marketing & Business Transformation - Chameleon Collective
    Speakers
    Vivian Chang
    Vivian Chang, VP, ECommerce - GNC
    Alicia Reich
    Alicia Reich, Vice President, Digital Marketing - Movado Group, Inc
    Michael Challinger
    Michael Challinger, CEO - Houzer
  2. Unleash the Future of eCommerce & Marketing with Gadget Show Host Jason Bradbury
    Speakers
    Jason Bradbury
    Jason Bradbury, Former Host - Gadget Show
  3. Future of Commerce at H&M: Leveraging Data and AI for Growth
    Andrew McClelland
    Andrew McClelland, Head Of Industry Insight - IMRG
    Speakers
    Adam Ull
    Adam Ull, Global Product Information Lead at H&M | Public Speaker | Ex Amazon - H&M
  4. How I Became with Natalie Campbell, CEO of Belu & London Mayor Candidate 2024
    Charles Parkinson
    Charles Parkinson, Host - The How I Became Podcast
    Speakers
    Natalie Campbell MBE
    Natalie Campbell MBE, CEO and Running for London Mayor - Belu
  5. 5 Reasons Not to Use Video Content in 2025
    Speakers
    Grace Miller
    Grace Miller, Failure & Experimentation Manager - Diary of a CEO
    Grace Andrews
    Grace Andrews, Marketing Director - Diary of a CEO
  6. Discover how Izzy Wheels turned a personal need into a global brand sensation
    Speakers
    Ailbhe Keane
    Ailbhe Keane, Founder & CEO - Izzy Wheels
    Izzy Keane
    Izzy Keane, Brand Ambassador - Izzy Wheels
18 Sep 2024
  1. How to successfully integrate AI in your business
    Arti Halai
    Arti Halai, Executive Coach
    Speakers
    Georgios Michalakidis
    Georgios Michalakidis, Chief Technology Officer - Perkbox Vivup Group
    Aalok Shukla
    Aalok Shukla, CEO - Implement AI
    Ellen Bishop
    Ellen Bishop, Founder, Managing Director
  2. Deliver exceptional content experiences with Bynder’s AI-powered DAM
    Deliver exceptional content experiences with Bynder’s AI-powered DAM
    Speakers
    Cliff Crosbie
    Cliff Crosbie, VP AI Consultancy - Bynder
  3. The Next Era of Commerce: It’s Conversational!
    Speakers
    Jesse Lucas
    Jesse Lucas, Group Product Manager - Lebara
  4. Building the AI loop: More good leads. Much less work
    Building the AI loop: More good leads. Much less work
    Speakers
    Oyin Bamgbose
    Oyin Bamgbose, Vice President of Sales - Infinity
  5. Cool new tech to grow brands. What’s hot, what’s not and how to get results.
    Speakers
    Jo Mowat
    Jo Mowat, Author - Video Marketing
  6. Use 3D GenAI to automate your product visuals
    Use 3D GenAI to automate your product visuals
    Speakers
    Hugo Borensztein
    Hugo Borensztein, CEO - OMI
  7. How to use gen-AI to amplify your team's user centricity, boost creativity and stress test your solutions
    Speakers
    Andrei Ungureanu
    Andrei Ungureanu, Agile Transformation Director Europe - The CocaCola Company
  8. Why You Shouldn't Skip This AI in Marketing Session
    Why You Shouldn't Skip This AI in Marketing Session
    Speakers
    Lara Jakob
    Lara Jakob, Customer Success Manager - MAPP
  9. Putting AI To Work
    Speakers
    Aalok Shukla
    Aalok Shukla, CEO - Implement AI
  10. Putting purpose first: Exploring the right way for brands to leverage AI
    Speakers
    Connor Gould
    Connor Gould, Brand Manager - Cadbury Dairy Milk
19 Sep 2024
  1. The State of B2B Content & Demand Generation
    Speakers
    Linus Gregoriadis
    Linus Gregoriadis, Director - London Research
  2. Mastering the MarTech Puzzle: How Brands Are Building Their Winning Stacks in 2024
    Mastering the MarTech Puzzle: How Brands Are Building Their Winning Stacks in 2024
    Speakers
    Joshua Beale
    Joshua Beale, Principal Account Director, Global Retail and CPG - MAPP
  3. Prompt ChatGPT Like a Pro: Goodbye, Boring Results
    Speakers
    Heather Murray
    Heather Murray, Founder - AI for Non-Techies
  4. Leveraging AI, Personalisation and Automation Today for Tomorrow’s Market
    Leveraging AI, Personalisation and Automation Today for Tomorrow’s Market
    Rowan Smith
    Rowan Smith, X:30 Host - Youwe
    Speakers
    Henk Mensinga
    Henk Mensinga, Director of Product Implemention - Youwe
    Rudi Schubert
    Rudi Schubert, Sales Executive - Pimcore
  5. Leveraging AI for Marketing: Transforming Conversions and Customer Interactions
    Speakers
    Ekwy Chukwuji
    Ekwy Chukwuji, Founder - Equi Botanics
  6. How to Maximise Conversion with AI Negotiation
    How to Maximise Conversion with AI Negotiation
    Speakers
    Rosie Bailey
    Rosie Bailey, CEO and Co-Founder - Nibble Technology
  7. The impact of AI: Marketing jobs in 10 years’ time
    Speakers
    Nisreen Ameen
    Nisreen Ameen, Senior Lecturer (Associate Professor) in Digital Marketing - ROYAL HOLLOWAY, UNIVERSITY OF LONDON
  8. Driving value and efficiency with AI-powered social media and content creation
    Speakers
    Archana Dhankar
    Archana Dhankar, Sr Director, Sutherland / Marketing Leader & Content Creator - Sutherland (applied as an independent speaker) / Marketing Leader & Content Creator
  9. The AI Start-up Contest
    David Hicks
    David Hicks, Co-Founder - XMCoach
    Speakers
    Lisa Taylor
    Lisa Taylor, CMO - Marketing Week, Creative Review & Econsultancy
    Jim Rudall
    Jim Rudall, GM of EMEA - Intuit Mailchimp
    Heather Murray
    Heather Murray, Founder - AI for Non-Techies
    Jason Bradbury
    Jason Bradbury, Former Host - Gadget Show
    Rosie Bailey
    Rosie Bailey, CEO and Co-Founder - Nibble Technology
    Ivan Massow
    Ivan Massow, Founder - NOAH
    Nageela Yusuf
    Nageela Yusuf, Founder - TikBox.io
    Surya Varatharajan
    Surya Varatharajan, Founder - Yosanie AI
    Rakim Asher
    Rakim Asher, Head Of Digital & Crm - Closestill Media
  10. Unlocking the Future: AI-Driven Gamification Transforming Telecom and Beyond
    Speakers
    Abhineet Kesarwani
    Abhineet Kesarwani, Regional Director, CVM & Digital - Lyca Mobile Group
18 Sep 2024
  1. How To Write A B2B Marketing Strategy You Can Actually Deliver
    Speakers
    B2B Jade
    B2B Jade, Founder - B2B Breakthrough Academy Course
  2. How Virgin Wines Drives Revenue and Profit Through Email Marketing
    Speakers
    Andy Jenkins
    Andy Jenkins, Customer Marketing Director - Virgin Wines
  3. The game-changing role of Marketing Automation in driving sales growth
    The game-changing role of Marketing Automation in driving sales growth
    Speakers
    Maciej Ossowski
    Maciej Ossowski, Managing Director - GetResponse MAX, Board Member
  4. Paid or organic: Where should you be spending your time and budget?
    Speakers
    Ed Hamilton
    Ed Hamilton, Head of Marketing - Veloforte
  5. In conversation with Sophie Miller & The Technology for Marketing Awards
    Gordon Glenister
    Gordon Glenister, Influencer Marketing Consultant - Gordon Glenister Ltd
    Speakers
    Sophie Miller
    Sophie Miller, Director - Pretty Little Marketer
  6. How To Set Marketing Objectives That Lead To Real Business Results
    Speakers
    B2B Jade
    B2B Jade, Founder - B2B Breakthrough Academy Course
  7. How to be a confident Marketer
    Speakers
    Claire Ferreira
    Claire Ferreira, Founder and Chief Marketing Officer - Mums in Marketing
19 Sep 2024
  1. How creators & brands are using AI tools to maximise reach and improve workflow
    Speakers
    Gordon Glenister
    Gordon Glenister, Influencer Marketing Consultant - Gordon Glenister Ltd
  2. It’s Time to Reimagine How You Run Marketing Campaigns
    It’s Time to Reimagine How You Run Marketing Campaigns
    Speakers
    Laura Watson
    Laura Watson, Senior Customer Director - Optimizely
  3. How to bring your brand personality to life
    Speakers
    Alyssa Jaffer
    Alyssa Jaffer, Senior Global Communications Manager - Deliveroo
    Katie Briefel
    Katie Briefel, Director of New Business and Marketing - Founders Makers
  4. 10 Customer Experience Tactics you Should be Doing
    10 Customer Experience Tactics you Should be Doing
    Speakers
    Frank Brooks
    Frank Brooks, Head of EMEA Marketing - dotdigital
  5. Crafting your Personal Brand: LinkedIn for Professional Success
    Speakers
    Elinor Honigstein
    Elinor Honigstein, Business Development - LinkedIn
  6. Instagram Vs Tiktok: Nailing your strategy for each
    Speakers
    Ramona Gohil
    Ramona Gohil, Founder - Rani & Co. Jewellery
  7. The Marketers guide to campaign sign-off
    Speakers
    Ruta Sudmantaite
    Ruta Sudmantaite, Co-Host - Blame it on Marketing
    Emma Davies
    Emma Davies, Co-Host - Blame it on Marketing
    Michelle Boland
    Michelle Boland, Fractional CMO
    Robyn Hartley
    Robyn Hartley, Founder, Managing Director - Paper Kite
  8. What is Gen Alpha’s big ask of ecommerce?
    Branwell Johnson
    Branwell Johnson, Director of Content - Propeller Group
    Speakers
    Oliver Shayer
    Oliver Shayer, Director of Omni Channel & Media Planning - Boots UK & ROI
    Ruth Arber
    Ruth Arber, Head of Fashion, Retail & Travel Verticals - SNAP
    Lea Karam
    Lea Karam, Consulting Director - BEHAVE
    Libby Gordon
    Libby Gordon, The Fara Foundation - CEO
  9. Celebrity Vs Influencer: The two different ball games
    Speakers
    Avneet Kalsi
    Avneet Kalsi, Brand Manager - Ellers Farm Distillery
18 Sep 2024
  1. How to leverage your data better in 2024
    Rachel Aldighieri
    Rachel Aldighieri, Managing Director - DMA
    Speakers
    Emma Attwood
    Emma Attwood, Senior Growth Manager - GOUSTO
    Nicola Smedley
    Nicola Smedley, Director of Marketing and Supporter Engagement - Cancer Research UK
    Shane ORourke
    Shane ORourke, Head of Performance Marketing - Diageo
  2. The blindspot that kills eCommerce brands!
    The blindspot that kills eCommerce brands!
    Speakers
    Darren Loveday
    Darren Loveday, Chief Growth Officer - Mention Me
  3. Creating a Test & Learn Culture: How to Experiment Your Way to Growth
    Speakers
    Lily Smith
    Lily Smith, Chief Product Officer - BBC Maestro
  4. The Art of Customer Engagement: How to Thrive Without Billions in Investment!
    The Art of Customer Engagement: How to Thrive Without Billions in Investment!
    Speakers
    Chris Smith
    Chris Smith, Senior Growth Consultant - MoEngage
    Rowan Pereira
    Rowan Pereira, Group Product Manager - Sweatcoin
  5. From Billboards to Blockchain: Marketing in Web3
    Speakers
    Renee Francis
    Renee Francis, Founder & Director - The Bubble Co and Take3
  6. Unlocking Potential for Brand & Performance: a Data-Driven Approach
    Unlocking Potential for Brand & Performance: a Data-Driven Approach
    Speakers
    Gabriel Hughes PhD
    Gabriel Hughes PhD, Global Director of Advanced Analytics - Croud
  7. How to use Data science to Show Google the Money (and make Money)
    Speakers
    Andreas Voniatis
    Andreas Voniatis, Author - Data Driven SEO
  8. Quality Traffic is Getting Harder to Acquire: Here’s Why
    Quality Traffic is Getting Harder to Acquire: Here’s Why
    Speakers
    Greg Landon
    Greg Landon, Head of Marketing - Leadoo
  9. Emerging technology and the future of personalisation
    Speakers
    Carolyn Tang Kmet
    Carolyn Tang Kmet, Associate Professor, Integrated Marketing Communications - Northwestern University
  10. How Peoplesafe Rocked the Boat and Achieved an 85% win rate with Turtl
    How Peoplesafe Rocked the Boat and Achieved an 85% win rate with Turtl
    Speakers
    Nick Mason
    Nick Mason, CEO/Co-Founder - Turtl
19 Sep 2024
  1. The Future of Digital Marketing 2025: Supporting the AI-assisted marketer
    Speakers
    Dr Dave Chaffey
    Dr Dave Chaffey, Co-Founder - Smart Insights
  2. Navigating the Cultural Compass in Digital Marketing
    Alex Cheeseman
    Alex Cheeseman, Head of Enterprise, UK - Outbrain
    Speakers
    Nick Graham
    Nick Graham, Sr. Director of International Growth & Performance - Pluto TV
    Phil Clark
    Phil Clark, Senior Director, Digital Marketing & Media. - Canada Goose
  3. Validating your Google Tech Stack for quality and compliance
    Validating your Google Tech Stack for quality and compliance
    Speakers
    Mike Fong
    Mike Fong, Senior Solutions Engineer - ObservePoint
  4. How Philip Kingsley Eliminates “Bad Hair Days” with a Personalised Digital Strategy
    Adam Clarke
    Adam Clarke, Managing Director - s360
    Speakers
    Sophie Rice
    Sophie Rice, Digital Marketing Manager - PHILIP KINGSLEY
  5. How to Predict & Convert The 2nd Purchase, Loyalty & Churn
    How to Predict & Convert The 2nd Purchase, Loyalty & Churn
    Speakers
    Kristian Tucker
    Kristian Tucker, Account Director - Spotler
  6. Event Marketing: Feeding the Data Machine - avoid suffering from data fatigue and learn more about your community through face-to-face engagement.
    Max Agostini
    Max Agostini, Portfolio Director - Exhibition News
    Speakers
    Hew Leith
    Hew Leith, SVP of Marketing - GRIP
  7. Achieve More: Synergise Your Digital Strategy for Greater Results
    Achieve More: Synergise Your Digital Strategy for Greater Results
    Speakers
    Jesper Harbers
    Jesper Harbers, Data & Strategy Director - 8 Million Stories
  8. Putting Data at the Heart of your Marketing Activation: Understanding Changing Consumer Landscapes
    Laura Dazon
    Laura Dazon, Senior Content Marketing Executive - CloserStill Media
    Speakers
    Patrick Zinga
    Patrick Zinga, Digital Media, Data & Martech Lead - Heineken UK
    Avneet Kalsi
    Avneet Kalsi, Brand Manager - Ellers Farm Distillery
    Nick Graham
    Nick Graham, Sr. Director of International Growth & Performance - Pluto TV
  9. Winning the Customer Battle: Acquisition vs. Retention
    Speakers
    Kimberly Ofrecio
    Kimberly Ofrecio, Managing Director - Macdonald Hotels & Resorts | ex-Farfetch
18 Sep 2024
  1. Craft-brewed loyalty: Pinter’s secret to repeat purchases
    Craft-brewed loyalty: Pinter’s secret to repeat purchases
    Speakers
    Matt Davis
    Matt Davis, Head of CRM - Pinter
  2. A look into marketing’s crystal ball: How cutting-edge tech is changing the game
    A look into marketing’s crystal ball: How cutting-edge tech is changing the game
    Speakers
    Marten Bokedal
    Marten Bokedal, Senior Solution Strategy Director - Optimizely
  3. The future of marketing is now: What does Web3 mean for you?
    Speakers
    Simon Kingsnorth
    Simon Kingsnorth, Founder, CEO & Bestselling Author - SK
  4. Ensuring brand promise in a feedback-first world
    Ensuring brand promise in a feedback-first world
    Speakers
    Michael Feeney
    Michael Feeney, Mid-Market Account Director - Reputation
    Oliver Wildeman
    Oliver Wildeman, VP of Customer - BIG BUS TOURS
  5. Putting AI to Work
  6. Mastering the Future of Retail: Marketing a 90+ CSAT 1-to-1 Live Video Shopping Experience
    Mastering the Future of Retail: Marketing a 90+ CSAT 1-to-1 Live Video Shopping Experience
    Speakers
    Serge Milbank
    Serge Milbank, CEO - Confer With
  7. Retail Media: What’s Next?
    Kieran Kent
    Kieran Kent, CEO - Propeller Group
    Speakers
    Elton Ollerhead
    Elton Ollerhead, Director - ASOS Media Group - Asos.Com
    Kaitlin Craig
    Kaitlin Craig, Retail Media Propositions - John Lewis Partnership
    Ellie Prendergast
    Ellie Prendergast, Retail Media Lead - Co-op Media Network
  8. Boosting Performance Through Team Autonomy
    Boosting Performance Through Team Autonomy
    Speakers
    Mira Kirilova
    Mira Kirilova, Product Manager - Dojo
    Polina Gurtovaia
    Polina Gurtovaia, Engineering Team Lead - Dojo
  9. Crafting a Purpose-Driven Brand: Insights from Too Good To Go's Co-Founder
    Alyssia Smith
    Alyssia Smith, Senior Content Producer - CloserStill Media
    Speakers
    Jamie Crummie
    Jamie Crummie, CoFounder - Too Good To Go
  10. Marketing in the Post-Pandemic Era: Wellness, Innovation, and Agility
    Speakers
    Luka Matutinovic
    Luka Matutinovic, CMO - LELO
19 Sep 2024
  1. The rise of the Business Influencer
    Rafael McDonnell
    Rafael McDonnell, Managing Director - Talent & Brands
    Speakers
    Saira Khan
    Saira Khan, Entrepreneur, Broadcaster, Author & Content Creator - Sairaskin
    Yasmin Flowers
    Yasmin Flowers, Content Creator and Founder of Flo Create - Flo. Create
    Jacqueline Baxter
    Jacqueline Baxter, Director, Content Experience Design & Strategy - Sitecore
  2. From moment to movements: Unlocking the power of culture and community
    Speakers
    Jade Verrill
    Jade Verrill, CEO, Co-Founder - Loop
  3. The Future of Digital Marketing 2025: Supporting the AI-assisted marketer
    Speakers
    Dr Dave Chaffey
    Dr Dave Chaffey, Co-Founder - Smart Insights
  4. Digital Acceleration for Levi Strauss Co: From Concept to Global Success
    Digital Acceleration for Levi Strauss Co: From Concept to Global Success
    Speakers
    Peter Paterson
    Peter Paterson, Managing Director - Paragon
  5. Today’s Marketing Pressures in a Digital World with ‘Blame it on Marketing’
    Speakers
    Ruta Sudmantaite
    Ruta Sudmantaite, Co-Host - Blame it on Marketing
    Emma Davies
    Emma Davies, Co-Host - Blame it on Marketing
  6. Should I Go My Own Way? Full-Time Employment or Launch Your Own Venture
    Alyssia Smith
    Alyssia Smith, Senior Content Producer - CloserStill Media
    Speakers
    Elfried Samba
    Elfried Samba, CEO & Co-Founder - Butterfly 3ffect (Ex-Gymshark)
  7. National Rail: All Aboard the Roblox Train with Railcard
    Michael Clingham
    Michael Clingham, Account Director - Spark Foundry UK
    Speakers
    Ben Davies
    Ben Davies, Campaigns Manager - National Marketing - Rail Delivery Group
  8. What Marketers Want, a CMO’s Perspective
    Gill Huber
    Gill Huber, Managing Partner - The Future Factory (Part of The Ingenuity Group)
    Speakers
    Claire Hennah
    Claire Hennah, Beauty & Wellbeing Chief Customer Officer & Digital Commerce Officer - UNILEVER
    Benazir Barlet Batada
    Benazir Barlet Batada, Former - Cadbury at Mondelez
    Emily Latham
    Emily Latham, Former Head of Digital Marketing and Martech - C4
    Leilah King-Gotlib
    Leilah King-Gotlib, Global Marketing Director - Ex-TRAVEL + LEISURE Co
  9. Why Full Funnel Marketing Matters in 2024
    Speakers
    Janis Thomas
    Janis Thomas, Managing Director - Look Fabulous Forever
  10. How to communicate and influence your key stakeholders
    Speakers
    Ben Pearce
    Ben Pearce, Founder - Elevated You
18 Sep 2024
  1. Senior retailers’ workshop: Optimising long-term strategies in eCommerce
    Speakers
    Andy Mulcahy
    Andy Mulcahy, Strategy and Insight Director - IMRG
  2. Women’s Networking Lunch: Building strong networks for success
    Roisin O’Brien
    Roisin O’Brien, International eCommerce Trading Manager - Kurt Geiger
    Speakers
    Holly Crossley
    Holly Crossley, ecommerce director - DASH WATER
    Claire Ferreira
    Claire Ferreira, Founder and Chief Marketing Officer - Mums in Marketing
    Bianca Liapis
    Bianca Liapis, Digital Marketing Manager - Sainsbury's
    Carolyn Tang Kmet
    Carolyn Tang Kmet, Associate Professor, Integrated Marketing Communications - Northwestern University
  3. Senior retailers’ workshop: Increasing ROI across marketing channels
    Speakers
    Andy Mulcahy
    Andy Mulcahy, Strategy and Insight Director - IMRG
19 Sep 2024
  1. Balancing the Scales: Navigating Leadership and Life
    Speakers
    Cate Murden
    Cate Murden, Founder & Neuro-leadership Coach - PUSH
  2. IMRG Senior retailers’ Networking Lunch: Building an Effective eCommerce Tech Stack
    Speakers
    Andy Mulcahy
    Andy Mulcahy, Strategy and Insight Director - IMRG
  3. Meet the Customer of the future with Peter Cross, Customer expert
    Speakers
    Peter Cross
    Peter Cross, Consumer expert
18 Sep 2024
  1. Exploiting Marketplaces: The Tips and Tricks for Global Expansion
    Ntola Obazee
    Ntola Obazee, Executive Director /NED - TOLA Brand Consulting Ltd
    Speakers
    Ernesto Rojas
    Ernesto Rojas, Co-founder, PrimePath - Head Of Marketplaces, SONS
    Serban Murgoci
    Serban Murgoci, Head Of Marketplaces - HSNF LTD
    Shaun Loughlin
    Shaun Loughlin, Global Head of eCommerce - LeMieux Ltd
  2. The Marketplaces of Tomorrow: Adapting to Gen Z's Evolving Demands
  3. Seamless Global Expansion
    Seamless Global Expansion
    Speakers
    Erik Janssen Steenberg
    Erik Janssen Steenberg, Business Development Manager - BLECKMANN
    Asa Sarel
    Asa Sarel, Founder - Global Bridge
  4. Making America Great (For You) Again
    Speakers
    Jack Stevens
    Jack Stevens, COO - DUKE + DEXTER
  5. Vision 2030: Scaling for a New Paradigm in Commerce Experiences with ABOUT YOU
    Vision 2030: Scaling for a New Paradigm in Commerce Experiences with ABOUT YOU
    Speakers
    Gurpeet Kaur
    Gurpeet Kaur, Head of Product Marketing - SCAYLE
    Tom Dupont
    Tom Dupont, Director Market Operations & Development - ABOUT YOU
  6. Clearing the Path: Navigating Customs Challenges in eCommerce Expansion
    Speakers
    Marco Forgione
    Marco Forgione, Director General - Chartered Institute of Export & Internatinal Trade
  7. Mastering cross-border expansion: Hands-on strategies for retailers
    Speakers
    Habib Ansari
    Habib Ansari, Country Head UK - Worldline
  8. Scaling a Brand from UK to the US - a Titanic Sized Opportunity with TikTok (and how not to hit an iceberg)
    Speakers
    Cathy Doyle
    Cathy Doyle, Brand Partnership Manager - TikTok
    Michael Malinksy
    Michael Malinksy, CEO - Wonderskin
  9. Optimising the right payment mix to win in fast growing markets
    Optimising the right payment mix to win in fast growing markets
    Speakers
    Paul Farquharson
    Paul Farquharson, SVP, Head of Global Partnerships - Unlimit
  10. Growing internationally with Moonpig
    Speakers
    Alexander Toft
    Alexander Toft, Director - New Markets & Ventures - Moonpig
19 Sep 2024
  1. For eCommerce Experts Who Want to Revolutionise Cross-Border Payments with Crypto
    Speakers
    Carina Farber
    Carina Farber, Senior Product Manager - Bitso
  2. Global Ambitions: How UK Retailers Can Succeed Using Online Marketplaces
    Speakers
    Haroon Mohammed
    Haroon Mohammed, Senior Commercial Manager - Worldline
    Steve Lavington
    Steve Lavington, Commercial Director - Online Payment Platform
  3. Building Million Dollar Brands: Snoods, Jungles, and Ed Sheeran
    Speakers
    Frankie Thorogood
    Frankie Thorogood, Founder and CEO
 - Pott'd Creations Ltd.
  4. Overcoming the Complexities of Commerce at a Global Scale
    Overcoming the Complexities of Commerce at a Global Scale
    Speakers
    James Henderson
    James Henderson, Senior Solutions Engineer - Shopify
    Jamie Burkes
    Jamie Burkes, Manager of Customer Success - Nosto
  5. Lessons from Chinese eCommerce & Rihanna: Acing Cross-Border and Live Streaming
    Speakers
    Jack Porteous
    Jack Porteous, Commercial Director - TONG
  6. Profitable Growth in Global Ecommerce: Key Trends and Market Strategies
    Profitable Growth in Global Ecommerce: Key Trends and Market Strategies
    Speakers
    Sean Griffin
    Sean Griffin, Head of Strategy and Sales - EXPANDNOW LIMITED
    John Muir
    John Muir, Founder - Grow Digital
    Enda Breslin
    Enda Breslin, General Manager - SHIPBOB EUROPE
    Daniel Viniegra
    Daniel Viniegra, Chief Partnerships Officer - EXPANDNOW LIMITED
  7. Expanding Globally: Maximising Profitability by Catering to Local Customer Preferences
    Emma Jones
    Emma Jones, Lead - Strategic Partnerships and Alliances - Department for Business and Trade
    Speakers
    Michael Joules
    Michael Joules, Head Of Marketplaces - Pertemba Global
    Hamish Stacy
    Hamish Stacy, OREO Consumer Data Lead - Mondelez International
    Natalie Dutton
    Natalie Dutton, Head of Analytics & Performance - Kingfisher PLC
  8. Centra presents: The Inside Commerce Special – How premium fashion brands Luca Faloni and Osprey are approaching tech stack, international and omni-channel strategy
    Centra presents: The Inside Commerce Special – How premium fashion brands Luca Faloni and Osprey are approaching tech stack, international and omni-channel strategy
    Speakers
    Paul Rogers
    Paul Rogers, Managing Director - Founder
    Lana Rush
    Lana Rush, Head of Marketing - Osprey London
    Philipp Mensch
    Philipp Mensch, Head of Growth - Luca Faloni
  9. Driving Omnichannel Success Internationally
    Speakers
    Louise Conroy
    Louise Conroy, VP Omni Channel - Al Tayer
18 Sep 2024
  1. Embracing AI and Emerging Tech: The Four C’s to Getting Ahead in eCommerce
    Speakers
    Grace Thompson
    Grace Thompson, UK Public Affairs Lead - The Chartered Institute of Export & International Trade
    Stacey van den Aardweg
    Stacey van den Aardweg, Director, UK Fulfilment - Amazon
    Benjamin Lang
    Benjamin Lang, Head of Northern Europe, Partnerships - Shopify
  2. Lessons from Restaurant Delivery and Tech
    Speakers
    Peter Backman
    Peter Backman, Founder - theDelivery.World
    Gavin Smith
    Gavin Smith, Managing Director - PIZZA PILGRIMS
  3. Fireside Chat with Saint + Sofia and Loop
    Fireside Chat with Saint + Sofia and Loop
    Speakers
    Vaishali Ravi
    Vaishali Ravi, Senior Product Marketing Manager - Loop
    Dessi Bell
    Dessi Bell, Co-Founder - Saint + Sofia
  4. Global e-fulfilment: Delivering Best in Class Customer Experience through Operational Excellence
    Speakers
    Steve Davies
    Steve Davies, Director of Operations - ABBOTT LYON
  5. Resilient eCommerce & Delivery: Lessons from Ukrainian Postal Service Amidst Conflict
    Speakers
    Igor Smelyansky
    Igor Smelyansky, CEO - Ukrposhta - Ukraine's National Post
  6. Optimising Your Peak Logistics Strategy for Customer Satisfaction: Lessons from 2023 Peak and Strategies for 2024
    Optimising Your Peak Logistics Strategy for Customer Satisfaction: Lessons from 2023 Peak and Strategies for 2024
    Speakers
    Harriette Gwilt
    Harriette Gwilt, Commercial Leader - AMAZON SHIPPING
    Kieran Howells
    Kieran Howells, Head of Commercial Content - Retail Gazette
  7. The AllSaints Success Story: How AI Helped Improve CX & importance of Post Purchase Experience
    Speakers
    SJ Grabiec
    SJ Grabiec, Global Head of CX & Fraud - AllSaints Retail Ltd
  8. Unlocking the £34.4 Billion Mystery Navigating the Retail Sector's Delivery Dilemma
    Unlocking the £34.4 Billion Mystery Navigating the Retail Sector's Delivery Dilemma
    Speakers
    Richard Lim
    Richard Lim, CEO - Retail Economics
  9. Fulfilment Made Easy – how marketplaces can help
    Neil Tunbridge
    Neil Tunbridge, Business Development Manager - Marketplaces - Viva.com
    Speakers
    Glen Stocco
    Glen Stocco, Co-Founder & Managing Director - Plane & Simple
19 Sep 2024
  1. Streamlining Operations & Supply Chain for Faster Shipping
    David Hicks
    David Hicks, Co-Founder - XMCoach
    Speakers
    Jamie McMillan
    Jamie McMillan, Digital Operations Partner - B&Q
  2. The Peak Planning Playbook: Proven Success Tactics for 2024
    Speakers
    Hannah Lia
    Hannah Lia, Operations Director - hampers.com
  3. Exploring Emerging Payment Trends with HSBC
    Speakers
    Phoebe Zhou
    Phoebe Zhou, Head of Emerging Payments - Europe at HSBC
  4. Our Future with Drones
    Speakers
    Dave Pankhurst
    Dave Pankhurst, Director of Drones - BT GROUP
  5. Delivering Growth – How can your final mile partner get you to the next level
    Delivering Growth – How can your final mile partner get you to the next level
    Speakers
    Henry Cartwright
    Henry Cartwright, Director of SME & OOH - EVRI
  6. The state of returns in 2024 & beyond
    Speakers
    Katie Searles
    Katie Searles, Editor - Internet Retailing
  7. Maximising the potential of marketplace selling - Elk & Bloom and Debenhams
    Maximising the potential of marketplace selling - Elk & Bloom and Debenhams
    Speakers
    Georgia Leybourne
    Georgia Leybourne, CMO - Linnworks
    Dominique Croft
    Dominique Croft, Founder - Elk & Bloom
    Ash Wagh
    Ash Wagh, Marketplace Development Director - Debenhams
    Joshua Paget
    Joshua Paget, Marketing Manager - Discounted Sunglasses
  8. Crafting The Ultimate Unboxing Experience To Drive Customer Satisfaction
    Speakers
    Jonny Bradley
    Jonny Bradley, Founder - The SellerPro Academy
18 Sep 2024
  1. How to Improve your Email Performance
    Speakers
    Matthew Walsh
    Matthew Walsh, Director of Data & Retail - IMRG
  2. The best ways to Improve your Site Search and Navigation
    The best ways to Improve your Site Search and Navigation
    Speakers
    Mairaid Harte
    Mairaid Harte, Head of EMEA Partnerships - Klevu
    Matthew Walsh
    Matthew Walsh, Director of Data & Retail - IMRG
  3. Are you Discounting too much?
    Are you Discounting too much?
    Speakers
    Matthew Walsh
    Matthew Walsh, Director of Data & Retail - IMRG
    Rosie Bailey
    Rosie Bailey, CEO and Co-Founder - Nibble Technology
  4. How to win this Black Friday
    How to win this Black Friday
    Speakers
    Andy Mulcahy
    Andy Mulcahy, Strategy and Insight Director - IMRG
    Nick Rogers
    Nick Rogers, Commercial Director - InPost
  5. How to improve your Checkout Conversion
    How to improve your Checkout Conversion
    Speakers
    Matthew Walsh
    Matthew Walsh, Director of Data & Retail - IMRG
    Erika Poletti
    Erika Poletti, Senior Solutions Engineer - Shopify
  6. How Does Your Revenue Growth Compare to Everyone Else?
    How Does Your Revenue Growth Compare to Everyone Else?
    Speakers
    Matthew Walsh
    Matthew Walsh, Director of Data & Retail - IMRG
    Gavin Murphy
    Gavin Murphy, Chief Marketing Officer - Scurri
  7. Where is eCommerce Going Next?
    Andy Mulcahy
    Andy Mulcahy, Strategy and Insight Director - IMRG
    Speakers
    James Roper
    James Roper, Author - Rise of eCommerce: From Dot to Dominance
19 Sep 2024
  1. How to Improve your Email Performance
    Speakers
    Andy Mulcahy
    Andy Mulcahy, Strategy and Insight Director - IMRG
  2. What delivery options should you offer?
    What delivery options should you offer?
    Speakers
    Andy Mulcahy
    Andy Mulcahy, Strategy and Insight Director - IMRG
  3. Are you Discounting too much?
    Are you Discounting too much?
    Speakers
    Matthew Walsh
    Matthew Walsh, Director of Data & Retail - IMRG
    Rosie Bailey
    Rosie Bailey, CEO and Co-Founder - Nibble Technology
  4. How to Improve Your Checkout Conversion
    How to Improve Your Checkout Conversion
    Speakers
    Matthew Walsh
    Matthew Walsh, Director of Data & Retail - IMRG
    Sean Sherwin-Smith
    Sean Sherwin-Smith, Director - Post Purchase - nShift
  5. How to win this Black Friday
    How to win this Black Friday
    Speakers
    Matthew Walsh
    Matthew Walsh, Director of Data & Retail - IMRG
    Denise Rushe
    Denise Rushe, Senior Merchant Success Manager - Shopify
  6. How Does Your Revenue Growth Compare to Everyone Else?
    Speakers
    Matthew Walsh
    Matthew Walsh, Director of Data & Retail - IMRG
18 Sep 2024
  1. The Path to Purchase: Navigating customer pain points and rising expectations
    Speakers
    Richard Lim
    Richard Lim, CEO - Retail Economics
    Kim Johal
    Kim Johal, Senior Sales Manager - Infobip
  2. Session title to be confirm
    Speakers
    George Clarke
    George Clarke, Prev Technology & Customer Experience Director - MULBERRY ENGLAND
  3. How to sell online : Get smarter with your digital shelf
    How to sell online : Get smarter with your digital shelf
    Speakers
    Joakim Gavelin
    Joakim Gavelin, Senior Principal Advisor - Inriver
  4. Fueling the Fempire: Making Retail Magic from Life’s Messiest Moments
    Speakers
    Susan Allen Augustin
    Susan Allen Augustin, Co-Founder & Chief Brand Officer - Here We Flo
  5. The Future of Omnichannel Communications and Its Impact on Customer Loyalty
    The Future of Omnichannel Communications and Its Impact on Customer Loyalty
    Speakers
    Stephen Lester
    Stephen Lester, Chief Technology Officer - Paragon
  6. Marketing in the Post-Pandemic Era: Wellness, Innovation, and Agility
    Speakers
    Luka Matutinovic
    Luka Matutinovic, CMO - LELO
  7. Omnichannel loyalty programmes to watch
    Omnichannel loyalty programmes to watch
    Speakers
    Michael Jerlin
    Michael Jerlin, COO & Chief Customer Success - Voyado
  8. Navigating the Social Commerce Boom
    Sebastien Bourne
    Sebastien Bourne, Executive Director - Former HP
    Speakers
    Sophie Dewaele
    Sophie Dewaele, Head of Social - Ex Victoria Beckham & Alexander McQueen
    Roberta Cianetti
    Roberta Cianetti, Senior Executive | Social, Communications & Partnerships Strategy | International Keynote Speaker | MBA - Il Sole 24 Ore
    Liam Brennan
    Liam Brennan, Founder - Little Sloth
  9. Transforming eCommerce: Revenue-Boosting Strategies from Marketplace to Retail Media
    Transforming eCommerce: Revenue-Boosting Strategies from Marketplace to Retail Media
    Speakers
    Simon Dyer
    Simon Dyer, Regional VP of UK/IE & Nordics - Mirakl
    Kimmo Jukuri
    Kimmo Jukuri, Head of External Products & Partners - H&M
  10. Addictive Loyalty: Strategies for Retaining Customers in the Era of Instant Gratification
    Speakers
    Robert Manning
    Robert Manning, Head of Direct to Consumer & eCommerce - Biotiful Gut Health
  11. Reviving Direct Mail: How Integrating Traditional Tactics with Digital Channels Can Supercharge Your eCommerce Strategy
    Reviving Direct Mail: How Integrating Traditional Tactics with Digital Channels Can Supercharge Your eCommerce Strategy
    Speakers
    Steve Parish
    Steve Parish, CTO & Co-Founder - Stannp
    Sam Heaton
    Sam Heaton, CEO & Co-Founder - Stannp
    Andrew Greaves
    Andrew Greaves, Customer Success Director - Stannp
19 Sep 2024
  1. Integrating SEO Across Product Channels in the AI Era
    Sarah McDowell
    Sarah McDowell, Podcast Host - The SEO Mindset Podcast
    Speakers
    Helen Pollitt
    Helen Pollitt, Head of SEO - Getty Images
    Miracle Inameti-Archibong
    Miracle Inameti-Archibong, Head of Search - John Lewis Finance
    Ray Saddiq
    Ray Saddiq, Global Head of Marketing - Rise At Seven
  2. Increasing Conversions and Average Cart Value with a Cookieless Approach
    Increasing Conversions and Average Cart Value with a Cookieless Approach
    Speakers
    Federico Passoni
    Federico Passoni, Chief Sales Officer - BLENDEE SRL
  3. AI in B2B eCommerce: Personalisation Strategies for diverse Customers from Fish & Chip shops to Multi Billion pound companies
    Speakers
    Jennie Hopkins
    Jennie Hopkins, eCommerce Manager - instantprintuk
    Dan Robinson
    Dan Robinson, Head of eCommerce & Marketing - instantprintuk
  4. Optimising Stock and Order Management for SMEs Success
    Optimising Stock and Order Management for SMEs Success
    Speakers
    Phillip Gagg
    Phillip Gagg, Solution Engineer - Forterro
  5. What makes a leading retailer? 10 years of the UK Top500 report
    Speakers
    Martin Shaw
    Martin Shaw, Research Director - RetailX
    Katie Searles
    Katie Searles, Editor - Internet Retailing
  6. Learn how to build a frictionless checkout experience with Amazon Pay
    Learn how to build a frictionless checkout experience with Amazon Pay
    Speakers
    Kingsly Kaba
    Kingsly Kaba, Head of UK Sales - Amazon Pay
  7. What brands and retailers can learn from the recent explosion of second-hand fashion
    Speakers
    Izzie Hurst
    Izzie Hurst, Co-Founder - Dopplle
  8. Growth Case Studies: Integrating Search Marketing with other Channels for Exponential Growth
    Growth Case Studies: Integrating Search Marketing with other Channels for Exponential Growth
    Speakers
    Nick Trueman
    Nick Trueman, Director - Spec Digital Ltd
  9. Mastering eCommerce with Four Key Strategies
    Speakers
    Enrico Mauro
    Enrico Mauro, Head of Performance - SEO Sherpa
  10. Unlocking the Power of Unified Commerce
    Unlocking the Power of Unified Commerce
    Speakers
    Dave O'Neill
    Dave O'Neill, Staff Solutions Engineer, Retail - Shopify
    Michaela Hutchins
    Michaela Hutchins, Head of Solutions Engineering EMEA - Shopify
  11. Embracing Gen Z with an Omnichannel Approach
    Richard Robinson
    Richard Robinson, Managing Director - The Future Factory (Part of The Ingenuity Group)
    Speakers
    Moses Rashid
    Moses Rashid, Founder & Executive Director - The Edit LDN
18 Sep 2024
  1. Your Business Home Away from Home
    Your Business Home Away from Home
    Speakers
    Faisal Jassem
    Faisal Jassem, Senior Director – Sales - Dubai CommerCity
  2. The Digital Shelf: Consumer's New Forefront
    Swagat Choudhury
    Swagat Choudhury, Global Director - Perfect Digital Store, Digital Commerce - Mars Wrigley
  3. Accelerating Growth: How Brands Can Automate Fast Delivery for All Sales Channels
    Accelerating Growth: How Brands Can Automate Fast Delivery for All Sales Channels
    Speakers
    Louise Ryan
    Louise Ryan, Senior Manager - AMAZON EU SARL, UK BRANCH
    Georgia Leybourne
    Georgia Leybourne, CMO - Linnworks
    Andrew Banks
    Andrew Banks, CEO - Venture Forge
    Connor Heaps
    Connor Heaps, Managing Director - Jenolite
  4. Crafting an Award-Winning D2C Beer Brand: Storytelling for eCommerce Sales
    Speakers
    Tom Rainsford
    Tom Rainsford, Marketing Director - BEAVERTOWN BREWERY
  5. How social search and Generative AI will change search engines forever
    How social search and Generative AI will change search engines forever
    Speakers
    Ann Stanley
    Ann Stanley, Founder & CEO - Anicca
  6. Amazon Spending Strategies for Market Success
    Paul Walsh
    Paul Walsh, Founder - All Things Amazon
    Speakers
    Melis Kip
    Melis Kip, eCommerce Lead - Tangle Teezer
    Phil Davies
    Phil Davies, Head of eCommerce - Virginia Hayward
    Kevin McCullough
    Kevin McCullough, Head of eCommerce - Kukoon Rugs
  7. Revolutionising an Industry: how cutting-edge tech and robots transformed Kernel's ordering experience
    Revolutionising an Industry: how cutting-edge tech and robots transformed Kernel's ordering experience
    Speakers
    Michael Merill
    Michael Merill, Head of Engineering - Nearform Commerce
    Robert Walker
    Robert Walker, Staff Engineer - Nearform Commerce
    Dani Price-Berridge
    Dani Price-Berridge, Technical Project Manager - Nearform Commerce
  8. The 3 Keys to Success in eCommerce in 2024 and beyond
    Speakers
    Chloe Thomas
    Chloe Thomas, Podcast Host - eCommerce MasterPlan
  9. Transforming Commerce: Dermalogica's journey to enhanced performance with Shopify
    Transforming Commerce: Dermalogica's journey to enhanced performance with Shopify
    Speakers
    Kevin Rowlands
    Kevin Rowlands, Senior Ecommerce Growth Manager - Dermalogica
    Rich Mason
    Rich Mason, Head of Enterprise, EMEA - Shopify
  10. Creating Superior Customer Service with Data and Gen AI
    Speakers
    Matt Barnes
    Matt Barnes, Online Customer Service Director - Next
    Rahul Arora
    Rahul Arora, Senior Vice President - Head of Retail, UK and Europe - EXL
  11. Navigating New Horizons: The Future of Commerce
    Navigating New Horizons: The Future of Commerce
    Speakers
    Chloe Thomas
    Chloe Thomas, Podcast Host - eCommerce MasterPlan
    Deepak Anand
    Deepak Anand, GM for UK & Europe - SHOPLINE
    Robert Kulawik
    Robert Kulawik, Chief Operating Officer - Everything5pounds
    Nora Zukauskaite
    Nora Zukauskaite, Integrated Marketing Director - TikTok Shop U.K.
19 Sep 2024
  1. Break Rules, Honour Traditions - How Lucky Saint Has Led The Alcohol-Free Movement
    Adam Clarke
    Adam Clarke, Managing Director - s360
    Speakers
    Amy Wisniewski
    Amy Wisniewski, eCommerce Lead - Lucky Saint
  2. Maximising Profitability and Customer Experience Through Channel Optimisation with Brewdog
    Speakers
    Marissa Urbank
    Marissa Urbank, Head of Product (Digital) - BREWDOG
    Sophie Seaton
    Sophie Seaton, Managing Director - Underwaterpistol
  3. Beyond the Buzzword: The Real Power of Content, Collaboration, and Data to Drive Your Growth
    Speakers
    Simen Svale
    Simen Svale, CTO / Co-Founder - Sanity US Inc.
    David Annez
    David Annez, CTO Lottie - Formerly loveholiday
  4. Unlocking Digital Success in eCommerce: Secrets to Transformative Growth
    Speakers
    Abraham Georgakarakos
    Abraham Georgakarakos, VP Digital & eCommerce - Virgin Media o2
    Doychin Sakutov
    Doychin Sakutov, Director of Experimentation - Virgin Media o2
  5. Session Details to follow
    Session Details to follow
    Speakers
    Harvey Bhandal
    Harvey Bhandal, EMEA Sales Director - ARCADIER PTE. LTD.
  6. The AI, GenAI, and Data Revolution: Transforming eCommerce – a C-suite Perspective
    Speakers
    Kshitij Kumar
    Kshitij Kumar, Former Chief Data Officer - Haleon
  7. Winning in The Routine Economy: Propel Your Business Forward in the Age of Routine-Driven Commerce
    Winning in The Routine Economy: Propel Your Business Forward in the Age of Routine-Driven Commerce
    Speakers
    Christy Ottesen
    Christy Ottesen, Head of Product Marketing - Recharge
  8. Practical AI Strategies for Effective eCommerce Measurement
    Speakers
    Eugene Kuznetsov
    Eugene Kuznetsov, Product Lead - Holland & Barrett
    Jad Freiha
    Jad Freiha, Head Of Analytics & Insights - Sweaty Betty
    Raman Dhaliwal- Janjua
    Raman Dhaliwal- Janjua, Prev Head of Digital Performance - Ex Toolstation
    Seb Bardin
    Seb Bardin, Prev. Shopper Experience Marketing Director - COCACOLA
  9. Local Approach to Global Business: The Secret Sauce of the Global Marketplace
    Local Approach to Global Business: The Secret Sauce of the Global Marketplace
    Speakers
    Katarzyna Jakubiec
    Katarzyna Jakubiec, Head of Sales Partnerships and New Business - G2A.com
  10. Putting Ethics, The Environment And Real People In The Shopping Basket
    Speakers
    Paul Randle
    Paul Randle, Author, Co-founder - Sustainable Marketing Compass
    Alexis Eyre
    Alexis Eyre, Author and Co-Founder of the Sustainable Marketing Compass - Sustainable Marketing Compass
  11. 1-to-1 Live Video Shopping: Redefining Omnichannel for the Next Era of eCommerce
    1-to-1 Live Video Shopping: Redefining Omnichannel for the Next Era of eCommerce
    Speakers
    Serge Milbank
    Serge Milbank, CEO - Confer With
18 Sep 2024
  1. From Data to Delivery: How Solopress Achieved a 360-Degree Customer View with Insider
    From Data to Delivery: How Solopress Achieved a 360-Degree Customer View with Insider
    Speakers
    Emily Maddox
    Emily Maddox, Digital Growth Manager - INSIDER
    Paul Garrett
    Paul Garrett, Email & ECRM Manager - Solopress
  2. Essential CX: Steering Clear of Shiny Distractions
    Speakers
    Nick Stragnell
    Nick Stragnell, Head of eCommerce & Digital Marketing - Raging Bull
  3. How to Turn Websites into Engagement Hubs
    How to Turn Websites into Engagement Hubs
    Speakers
    Frank Brooks
    Frank Brooks, Head of EMEA Marketing - dotdigital
  4. The Dynamic Intersection of CX, Tech, and Women in Leadership
    Speakers
    Ntola Obazee
    Ntola Obazee, Executive Director /NED - TOLA Brand Consulting Ltd
    Sara Russell
    Sara Russell, Marketing Director at 5874 Commerce and Co-Founder - The Women's Domain
    Zarina Kanji
    Zarina Kanji, Managing Director - WPIC Marketing + Technologies
    Carlotta Zorzi
    Carlotta Zorzi, New Partnerships Lead, Northern Europe - Shopify
  5. A fireside chat with Oh Polly: Scaling one of the UK's fastest-growing fashion brands
    A fireside chat with Oh Polly: Scaling one of the UK's fastest-growing fashion brands
    Speakers
    Millicent Morgan
    Millicent Morgan, Senior Marketing Manager - Nosto
    Phil Gregory
    Phil Gregory, Regional Head of Customer Experience | UK & Nordics - Nosto
    Lauren Muir
    Lauren Muir, Product Owner - OH POLLY
  6. Navigating Changing Consumer Expectations
    Speakers
    Nick King
    Nick King, Insight Director - Auto Trader PLC
  7. Profitable growth in challenging markets with exceptional product experiences
    Profitable growth in challenging markets with exceptional product experiences
    Speakers
    Angus Hayman
    Angus Hayman, Senior Strategy Consultant - Akeneo: The Product Experience Company
  8. Mastering Amazon - The secrets of selling over £100m per year
    Speakers
    Paul Walsh
    Paul Walsh, Founder - All Things Amazon
  9. From Queries to Conversions: Transforming CX with Search & Discovery Strategies
    From Queries to Conversions: Transforming CX with Search & Discovery Strategies
    Speakers
    Bradley Walsh
    Bradley Walsh, Senior Digital Marketing Manager - Sofas & Suff
    Casilda Carriles
    Casilda Carriles, Sales Leader UK - Doofinder
  10. Creative CX: Industry Heavyweights' Success and Failure Stories
    Annie Mamigonians
    Annie Mamigonians, CX CI Consultant - AnnieMam Ltd
    Speakers
    Nick Stragnell
    Nick Stragnell, Head of eCommerce & Digital Marketing - Raging Bull
    Milly Mackay Wilson
    Milly Mackay Wilson, Head of eCommerce - Soho House, Soho Home
    SJ Grabiec
    SJ Grabiec, Global Head of CX & Fraud - AllSaints Retail Ltd
  11. Maximizing eCommerce Success: Data & AI-Powered Personalization for a Customer-Centric Future
    Maximizing eCommerce Success: Data & AI-Powered Personalization for a Customer-Centric Future
    Speakers
    Manuel Toenz
    Manuel Toenz, Director of Client Strategy EMEA - Bloomreach
    Filip Višňovský
    Filip Višňovský, Marketing Automation Leader - O2 CZECH REPUBLIC
    Petr Václavek
    Petr Václavek, Head of Customer Engagement - Colours Of Data
19 Sep 2024
  1. Conversion Up, Costs Down: How AI is Transforming Customer Experience
    Speakers
    Maja Schaefer
    Maja Schaefer, CEO - Zowie Inc.
    Hayden Dudley
    Hayden Dudley, Head of Customer - Kitlocker
    Jade Roberts
    Jade Roberts, General Manager, Customer Experience + Logistics - Monica Vinader
  2. The Role of Customer Experience in Creating Endless Possibilities for Consumers
    Speakers
    Julie Austin
    Julie Austin, Chief Digital Officer - VML
    Lucy Litwack
    Lucy Litwack, Owner & CEO - Coco de Mer
  3. Data-Driven Personalisation: Elevating Your eCommerce Experience in 2024 and Beyond
    Data-Driven Personalisation: Elevating Your eCommerce Experience in 2024 and Beyond
    Speakers
    Gavin Masters
    Gavin Masters, Digital Strategy & Transformation Consultant - Columbus Global
    Garrett Cunningham
    Garrett Cunningham, Director of Global Optimization - Columbus Global
  4. Navigating the Future of eCommerce with Coca-Cola's Previous Shopper Experience Marketing Director
    Laura Dazon
    Laura Dazon, Senior Content Marketing Executive - CloserStill Media
    Speakers
    Seb Bardin
    Seb Bardin, Prev. Shopper Experience Marketing Director - COCACOLA
  5. Turning Trust into Revenue: 5 Key Insights for Maximising ROI
    Turning Trust into Revenue: 5 Key Insights for Maximising ROI
    Speakers
    Stephanie Gillies
    Stephanie Gillies, Uk Marketing Director - Trustpilot
  6. Solving the Personalisation Paradox: Mastering the Art of Balancing Data Privacy, AI-Driven Efficiency and Marketing Relevance
    Speakers
    Sachiko Scheuing
    Sachiko Scheuing, European Privacy Officer - Acxiom
  7. Decoding the 2024 Digital Consumer
    Decoding the 2024 Digital Consumer
    Speakers
    Gurleen Dhameja
    Gurleen Dhameja, Senior Customer Sucess Manager - AB Tasty
    John Hughes
    John Hughes, Growth Marketing Manager - AB Tasty
  8. The future of customer service
    Speakers
    Martyn Oakley
    Martyn Oakley, Group CIO & UK Operations Director - LAITHWAITES WINE
    Simon Shaw
    Simon Shaw, Director of Digital Care - Virgin Media o2
    Gareth Franks
    Gareth Franks, Director of Operations - Nationwide Building Society
    David Dagger
    David Dagger, Director of Communications and Corporate Affairs - The Institute of Customer Service
  9. The Future of Merchandising with AI Search and Product Discovery
    The Future of Merchandising with AI Search and Product Discovery
    Speakers
    Sergio Iacobucci
    Sergio Iacobucci, Snr Director, eCommerce Marketing - COVEO (EUROPE) B.V.
  10. Building a Successful eCommerce Brand: My Journey with HeckinPawfect
    Speakers
    Chris Barbour
    Chris Barbour, Founder - Heckin Pawfect
  11. The Human-AI Partnership: The Next Evolution of Customer Service
    Speakers
    Brian Lastovich
    Brian Lastovich, Head of Growth & CX Insights - Kustomer, LLC
18 Sep 2024
  1. 5 AI strategies to boost sales in 2025
    5 AI strategies to boost sales in 2025
    Speakers
    Maja Schaefer
    Maja Schaefer, CEO - Zowie Inc.
  2. Crafting Inclusive UX: A Practical Toolkit for Driving Conversion
    Speakers
    Heather Reeve
    Heather Reeve, Digital Accessibility Specialist - Scope
    Ryan Kennedy
    Ryan Kennedy, Adjustments and Accessibility Lead - Scope
  3. Driving UX with atomic content design
    Driving UX with atomic content design
    Speakers
    Jacqueline Baxter
    Jacqueline Baxter, Director, Content Experience Design & Strategy - Sitecore
  4. Harmonising Research and Design for eCommerce Excellence
    Speakers
    Luke O'Connor
    Luke O'Connor, Senior User Researcher - Condé Nast
    Efi Ntoumouzi
    Efi Ntoumouzi, Associate Design Director - Condé Nast
  5. Brompton & BigCommerce: Pedalling Through UX Success
    Brompton & BigCommerce: Pedalling Through UX Success
    Speakers
    Mark Adams
    Mark Adams, SVP & GM, EMEA - BigCommerce
    David Tidy
    David Tidy, Consumer Digital Product Manager - BROMPTON
  6. Reeling In Results: How Angling Direct Optimises On-site Search with Algolia
    Reeling In Results: How Angling Direct Optimises On-site Search with Algolia
    Speakers
    Chris Bullions
    Chris Bullions, eCommerce Trading Manager - Angling Direct
    Amir Seoudy
    Amir Seoudy, Account Executive - Algolia
  7. How Conversational Commerce Can Make or Break Customer Acquisition
    Speakers
    Robert Manning
    Robert Manning, Head of Direct to Consumer & eCommerce - Biotiful Gut Health
    Jesse Lucas
    Jesse Lucas, Group Product Manager - Lebara
    Ekwy Chukwuji
    Ekwy Chukwuji, Founder - Equi Botanics
    Aura Hita Losa
    Aura Hita Losa, Lead Conversational AI - ON
  8. Scaling back to grow: The Conran Shop’s journey from Magento to Shopify
    Scaling back to grow: The Conran Shop’s journey from Magento to Shopify
    Speakers
    Helen Wigley
    Helen Wigley, Digital Marketing Manager - The Conran Shop
    Emma Hamilton
    Emma Hamilton, Web Development Manager - The Conran Shop
    Fraser Trivett
    Fraser Trivett, Sales Leader - Shopify
    Rich Kirk
    Rich Kirk, eCommerce Consultant & Solution Architect - Unified
  9. Crafting Inclusive UX: A Practical Toolkit for Driving Conversion
    Speakers
    Heather Reeve
    Heather Reeve, Digital Accessibility Specialist - Scope
    Ryan Kennedy
    Ryan Kennedy, Adjustments and Accessibility Lead - Scope
    Geraldine Parr
    Geraldine Parr, Adjustments Specialist - Scope
19 Sep 2024
  1. Taking Your Personalisation to the Next Level
    Anuradha De
    Anuradha De, Ecommerce & Digital Marketing Product Leader - N/A
    Speakers
    Janis Thomas
    Janis Thomas, Managing Director - Look Fabulous Forever
    Martina Guizzardi
    Martina Guizzardi, CRM Lead - Oner Active
    Lauren Duncan
    Lauren Duncan, Head of Ecommerce - PHILIP KINGSLEY
  2. Diageo: building scalable multi-brand, multi-market experiences that drive results
    Diageo: building scalable multi-brand, multi-market experiences that drive results
    Speakers
    Derek Brady
    Derek Brady, Creative Director - DEPT®
    Melanie Mitchell
    Melanie Mitchell, Global Digital Commerce Lead - Diageo
    Ami Shukla
    Ami Shukla, Global Solutions Owner – Brand Experiences and Luxury - Diageo
  3. Creating Engaging Activations that Captivate Customers with OREO
    Speakers
    Hamish Stacy
    Hamish Stacy, OREO Consumer Data Lead - Mondelez International
    Richard Robinson
    Richard Robinson, Managing Director - The Future Factory (Part of The Ingenuity Group)
  4. Driving Customer Acquisition Through Personalization: How UX Can Be Your Competitive Advantage
    Driving Customer Acquisition Through Personalization: How UX Can Be Your Competitive Advantage
    Speakers
    Darren Nisbett
    Darren Nisbett, Personalization Expert and Principal Solutions Consultant - Algonomy
  5. Growing Your Customer Base in a Challenging Economic Climate
    Speakers
    Tom Benn
    Tom Benn, Head of Customer Acquisition - Naked Wines
  6. Quality Traffic is Getting Harder to Acquire: Here’s Why
    Quality Traffic is Getting Harder to Acquire: Here’s Why
    Speakers
    Greg Landon
    Greg Landon, Head of Marketing - Leadoo
  7. Session title to be confirmed
  8. Fireside Chat: How JD Sports put Customer Identity at the heart of their Loyalty program
    Fireside Chat: How JD Sports put Customer Identity at the heart of their Loyalty program
    Speakers
    Jessica Riccio
    Jessica Riccio, Senior Solutions Marketing Manager - OKTA
    Sam Hopkinson
    Sam Hopkinson, Head Of Apps & Loyalty - JD SPORTS
  9. Payments 101: Essential Knowledge for Growth
    Speakers
    Thiago Palharini
    Thiago Palharini, Senior Product Manager - Dunelm
  10. Navigating digital product development for great CX
    Speakers
    Alex Brindle
    Alex Brindle, Digital Development Manager - WICKES
  11. Modernising SAP with Composable Commerce: the key to a future-proof customer experience
    Speakers
    François Le Menn
    François Le Menn, Partnerships & Alliances Senior Team Manager - Storyblok
    Ben Field-Johnson
    Ben Field-Johnson, Growth Director - Brave Bison
    Marcel Houtzager
    Marcel Houtzager, CTO - WinParts
    Stephen Hallinan
    Stephen Hallinan, Enterprise Architect Director & CX Strategist - SAP

With thanks to our sponsors & partners...

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