Programme conference 2024 - Technology for Marketing 2024

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Co-located with eCommerce Expo

18 - 19 September 2024
ExCeL London

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10:00 10:45
Your local time: )

Selling to an Uncertain Market – Success at the intersection of DTC and Indirect eCommerce

Paul Davies, Managing Partner - Econsultancy

Speakers

Tilda Molho, Director of digital performance, merchandising and trading - Sky

Mark Walker, Global Omnichannel Lead - UNILEVER

Oliver Shayer, Director of Omni Channel & Media Planning - Boots UK & ROI
11:00 11:45
Your local time: )

Building Trust and Loyalty in a New Era of Customer Connection

Jim Rudall, GM of EMEA - Intuit Mailchimp

Speakers

Stephen Rogan, Head of Merchant Success - Shopify

Nathan Lomax, Co-Founder - Quickfire Digital
12:00 12:45
Your local time: )

From Influencer to Entrepreneur: Vogue Williams’ Journey in Brand Building

Speakers

Vogue Williams, Broadcaster and Business Owner

Andrew McClelland, Head Of Industry Insight - IMRG
13:30 14:15
Your local time: )

The Rulebook of Creating a Social-First Brand

Speakers

Zaria Parvez, Senior Social Media Manager - Duolingo
14:30 15:15
Your local time: )

Cultivating Communities for Marketing Success and Business Growth

Charles Parkinson, Host - The How I Became Podcast

Speakers

Jamelia Donaldson, Founder & CEO - TreasureTress

Benazir Barlet Batada, Former - Cadbury at Mondelez

Sarah Fuller, Former Multichannel Marketing Director - Nando's
15:30 16:15
Your local time: )

How Brands Grow Today

Speakers

Anja Spielmann, VP of Brand Experience - Mars Food & Nutrition

Gemma Spence, Chief Digital Commerce Officer - VML

10:00 10:45
Your local time: )

Finding the Right Balance Between Brand & Performance Marketing

Farzana Nasser, eCommerce Growth Marketing & Business Transformation - Chameleon Collective

Speakers

Vivian Chang, VP, ECommerce - GNC

Alicia Reich, Vice President, Digital Marketing - Movado Group, Inc

Michael Challinger, CEO - Houzer
11:00 11:45
Your local time: )

Unleash the Future of eCommerce & Marketing with Gadget Show Host Jason Bradbury

Speakers

Jason Bradbury, Former Host - Gadget Show
12:00 12:45
Your local time: )

Future of Commerce at H&M: Leveraging Data and AI for Growth

Andrew McClelland, Head Of Industry Insight - IMRG

Speakers

Adam Ull, Global Product Information Lead at H&M | Public Speaker | Ex Amazon - H&M
13:30 14:15
Your local time: )

How I Became with Natalie Campbell, CEO of Belu & London Mayor Candidate 2024

Charles Parkinson, Host - The How I Became Podcast

Speakers

Natalie Campbell MBE, CEO and Running for London Mayor - Belu
14:30 15:15
Your local time: )

5 Reasons Not to Use Video Content in 2025

Speakers

Grace Miller, Failure & Experimentation Manager - Diary of a CEO

Grace Andrews, Marketing Director - Diary of a CEO
15:30 16:15
Your local time: )

Discover how Izzy Wheels turned a personal need into a global brand sensation

Speakers

Ailbhe Keane, Founder & CEO - Izzy Wheels

Izzy Keane, Brand Ambassador - Izzy Wheels

10:00 10:45
Your local time: )

How to successfully integrate AI in your business

Arti Halai, Executive Coach

Speakers

Georgios Michalakidis, Chief Technology Officer - Perkbox Vivup Group

Aalok Shukla, CEO - Implement AI

Ellen Bishop, Founder, Managing Director
10:55 11:20
Your local time: )

Deliver exceptional content experiences with Bynder’s AI-powered DAM

Speakers

Cliff Crosbie, VP AI Consultancy - Bynder
11:30 11:55
Your local time: )

The Next Era of Commerce: It’s Conversational!

Speakers

Jesse Lucas, Group Product Manager - Lebara
12:05 12:30
Your local time: )

Building the AI loop: More good leads. Much less work

Speakers

Oyin Bamgbose, Vice President of Sales - Infinity
12:40 13:05
Your local time: )

Cool new tech to grow brands. What’s hot, what’s not and how to get results.

Speakers

Jo Mowat, Author - Video Marketing
13:15 13:40
Your local time: )

Use 3D GenAI to automate your product visuals

Speakers

Hugo Borensztein, CEO - Omi
13:50 14:15
Your local time: )

How to use gen-AI to amplify your team's user centricity, boost creativity and stress test your solutions

Speakers

Andrei Ungureanu, Agile Transformation Director Europe - The CocaCola Company
14:25 14:50
Your local time: )

Why You Shouldn't Skip This AI in Marketing Session

Speakers

Lara Jakob, Customer Success Manager - MAPP
15:00 15:25
Your local time: )

Putting AI To Work

Speakers

Aalok Shukla, CEO - Implement AI
16:10 16:35
Your local time: )

Putting purpose first: Exploring the right way for brands to leverage AI

Speakers

Connor Gould, Brand Manager - Cadbury Dairy Milk

10:00 10:25
Your local time: )

The State of B2B Content & Demand Generation

Speakers

Linus Gregoriadis, Director - London Research
10:35 11:00
Your local time: )

Mastering the MarTech Puzzle: How Brands Are Building Their Winning Stacks in 2024

Speakers

Joshua Beale, Principal Account Director, Global Retail and CPG - MAPP
11:10 11:35
Your local time: )

Prompt ChatGPT Like a Pro: Goodbye, Boring Results

Speakers

Heather Murray, Founder - AI for Non-Techies
11:45 12:10
Your local time: )

Leveraging AI, Personalisation and Automation Today for Tomorrow’s Market

Rowan Smith, X:30 Host - Youwe

Speakers

Henk Mensinga, Director of Product Implemention - Youwe

Rudi Schubert, Sales Executive - Pimcore
12:20 12:45
Your local time: )

Leveraging AI for Marketing: Transforming Conversions and Customer Interactions

Speakers

Ekwy Chukwuji, Founder - Equi Botanics
12:55 13:20
Your local time: )

How to Maximise Conversion with AI Negotiation

Speakers

Rosie Bailey, CEO and Co-Founder - Nibble Technology
13:30 13:55
Your local time: )

The impact of AI: Marketing jobs in 10 years’ time

Speakers

Nisreen Ameen, Senior Lecturer (Associate Professor) in Digital Marketing - ROYAL HOLLOWAY, UNIVERSITY OF LONDON
14:05 14:30
Your local time: )

Driving value and efficiency with AI-powered social media and content creation

Speakers

Archana Dhankar, Sr Director, Sutherland / Marketing Leader & Content Creator - Sutherland (applied as an independent speaker) / Marketing Leader & Content Creator
14:40 16:00
Your local time: )

The AI Start-up Contest

David Hicks, Co-Founder - XMCoach

Speakers

Lisa Taylor, CMO - Marketing Week, Creative Review & Econsultancy

Jim Rudall, GM of EMEA - Intuit Mailchimp

Heather Murray, Founder - AI for Non-Techies

Jason Bradbury, Former Host - Gadget Show

Rosie Bailey, CEO and Co-Founder - Nibble Technology

Ivan Massow, Founder - NOAH

Nageela Yusuf, Founder - TikBox.io

Surya Varatharajan, Founder - Yosanie AI

Rakim Asher, Head Of Digital & Crm - Closestill Media
16:10 16:35
Your local time: )

Unlocking the Future: AI-Driven Gamification Transforming Telecom and Beyond

Speakers

Abhineet Kesarwani, Regional Director, CVM & Digital - Lyca Mobile Group

10:35 11:00
Your local time: )

How To Write A B2B Marketing Strategy You Can Actually Deliver

Speakers

B2B Jade, Founder - B2B Breakthrough Academy Course
11:45 12:10
Your local time: )

How Virgin Wines Drives Revenue and Profit Through Email Marketing

Speakers

Andy Jenkins, Customer Marketing Director - Virgin Wines
12:20 12:45
Your local time: )

The game-changing role of Marketing Automation in driving sales growth

Speakers

Maciej Ossowski, Managing Director - GetResponse MAX, Board Member
12:55 13:20
Your local time: )

Paid or organic: Where should you be spending your time and budget?

Speakers

Ed Hamilton, Head of Marketing - Veloforte
13:50 14:55
Your local time: )

In conversation with Sophie Miller & The Technology for Marketing Awards

Gordon Glenister, Influencer Marketing Consultant - Gordon Glenister Ltd

Speakers

Sophie Miller, Director - Pretty Little Marketer
15:00 15:25
Your local time: )

How To Set Marketing Objectives That Lead To Real Business Results

Speakers

B2B Jade, Founder - B2B Breakthrough Academy Course
15:35 16:00
Your local time: )

How to be a confident Marketer

Speakers

Claire Ferreira, Founder and Chief Marketing Officer - Mums in Marketing

10:00 10:25
Your local time: )

How creators & brands are using AI tools to maximise reach and improve workflow

Speakers

Gordon Glenister, Influencer Marketing Consultant - Gordon Glenister Ltd
10:35 11:00
Your local time: )

It’s Time to Reimagine How You Run Marketing Campaigns

Speakers

Laura Watson, Senior Customer Director - Optimizely
11:10 11:35
Your local time: )

How to bring your brand personality to life

Speakers

Alyssa Jaffer, Senior Global Communications Manager - Deliveroo

Katie Briefel, Director of New Business and Marketing - Founders Makers
11:45 12:10
Your local time: )

10 Customer Experience Tactics you Should be Doing

Speakers

Frank Brooks, Head of EMEA Marketing - dotdigital
12:25 12:55
Your local time: )

Crafting your Personal Brand: LinkedIn for Professional Success

Speakers

Elinor Honigstein, Business Development - LinkedIn
13:20 13:50
Your local time: )

Instagram Vs Tiktok: Nailing your strategy for each

Speakers

Ramona Gohil, Founder - Rani & Co. Jewellery
14:05 14:30
Your local time: )

The Marketers guide to campaign sign-off

Speakers

Ruta Sudmantaite, Co-Host - Blame it on Marketing

Emma Davies, Co-Host - Blame it on Marketing

Michelle Boland, Fractional CMO

Robyn Hartley, Founder, Managing Director - Paper Kite
14:40 15:25
Your local time: )

What is Gen Alpha’s big ask of ecommerce?

Branwell Johnson, Director of Content - Propeller Group

Speakers

Oliver Shayer, Director of Omni Channel & Media Planning - Boots UK & ROI

Ruth Arber, Head of Fashion, Retail & Travel Verticals - SNAP

Lea Karam, Consulting Director - BEHAVE

Libby Gordon, The Fara Foundation - CEO
15:35 16:00
Your local time: )

Celebrity Vs Influencer: The two different ball games

Speakers

Avneet Kalsi, Brand Manager - Ellers Farm Distillery

10:00 10:45
Your local time: )

How to leverage your data better in 2024

Rachel Aldighieri, Managing Director - DMA

Speakers

Emma Attwood, Senior Growth Manager - GOUSTO

Nicola Smedley, Director of Marketing and Supporter Engagement - Cancer Research UK

Shane ORourke, Head of Performance Marketing - Diageo
10:55 11:20
Your local time: )

The blindspot that kills eCommerce brands!

Speakers

Darren Loveday, Chief Growth Officer - Mention Me
11:30 11:55
Your local time: )

Creating a Test & Learn Culture: How to Experiment Your Way to Growth

Speakers

Lily Smith, Chief Product Officer - BBC Maestro
12:05 12:30
Your local time: )

The Art of Customer Engagement: How to Thrive Without Billions in Investment!

Speakers

Chris Smith, Senior Growth Consultant - MoEngage

Rowan Pereira, Group Product Manager - Sweatcoin
12:40 13:05
Your local time: )

From Billboards to Blockchain: Marketing in Web3

Speakers

Renee Francis, Founder & Director - The Bubble Co and Take3
13:15 13:40
Your local time: )

Unlocking Potential for Brand & Performance: a Data-Driven Approach

Speakers

Gabriel Hughes PhD, Global Director of Advanced Analytics - Croud
13:50 14:15
Your local time: )

How to use Data science to Show Google the Money (and make Money)

Speakers

Andreas Voniatis, Author - Data Driven SEO
14:25 14:50
Your local time: )

Quality Traffic is Getting Harder to Acquire: Here’s Why

Speakers

Greg Landon, Head of Marketing - Leadoo
15:00 15:25
Your local time: )

Emerging technology and the future of personalisation

Speakers

Carolyn Tang Kmet, Associate Professor, Integrated Marketing Communications - Northwestern University
15:35 16:00
Your local time: )

How Peoplesafe Rocked the Boat and Achieved an 85% win rate with Turtl

Speakers

Nick Mason, CEO/Co-Founder - Turtl
16:10 16:35
Your local time: )

Why I stopped eating pizza for 6 months

Speakers

Gianfranco Cuzziol, Business Lead (Head of Customer) - Dr. Martens

10:00 10:25
Your local time: )

The Future of Digital Marketing 2025: Supporting the AI-assisted marketer

Speakers

Dr Dave Chaffey, Co-Founder - Smart Insights
10:35 11:00
Your local time: )

Navigating the Cultural Compass in Digital Marketing

Alex Cheeseman, Head of Enterprise, UK - Outbrain

Speakers

Nick Graham, Sr. Director of International Growth & Performance - Pluto TV

Phil Clark, Senior Director, Digital Marketing & Media. - Canada Goose
11:10 11:35
Your local time: )

Validating your Google Tech Stack for quality and compliance

Speakers

Mike Fong, Senior Solutions Engineer - ObservePoint
11:45 12:10
Your local time: )

How Philip Kingsley Eliminates “Bad Hair Days” with a Personalised Digital Strategy

Adam Clarke, Managing Director - s360

Speakers

Sophie Rice, Digital Marketing Manager - PHILIP KINGSLEY
12:20 12:45
Your local time: )

How to Predict & Convert The 2nd Purchase, Loyalty & Churn

Speakers

Kristian Tucker, Account Director - Spotler
12:55 13:20
Your local time: )

Event Marketing: Feeding the Data Machine - avoid suffering from data fatigue and learn more about your community through face-to-face engagement.

Max Agostini, Portfolio Director - Exhibition News
13:30 13:55
Your local time: )

Achieve More: Synergise Your Digital Strategy for Greater Results

Speakers

Jesper Harbers, Data & Strategy Director - 8 Million Stories
14:05 15:00
Your local time: )

Putting Data at the Heart of your Marketing Activation: Understanding Changing Consumer Landscapes

Laura Dazon, Senior Content Marketing Executive - CloserStill Media

Speakers

Patrick Zinga, Digital Media, Data & Martech Lead - Heineken UK

Avneet Kalsi, Brand Manager - Ellers Farm Distillery

Nick Graham, Sr. Director of International Growth & Performance - Pluto TV
15:15 15:40
Your local time: )

Winning the Customer Battle: Acquisition vs. Retention

Speakers

Kimberly Ofrecio, Managing Director - Macdonald Hotels & Resorts | ex-Farfetch

10:00 10:25
Your local time: )

Craft-brewed loyalty: Pinter’s secret to repeat purchases

Speakers

Matt Davis, Head of CRM - Pinter
10:35 11:00
Your local time: )

The real job of B2B marketers: Help the buyer group agree

Speakers

Jennifer Shaw-Sweet, EMEA Lead - LinkedIn B2B Institute
11:10 11:35
Your local time: )

A look into marketing’s crystal ball: How cutting-edge tech is changing the game

Speakers

Marten Bokedal, Senior Solution Strategy Director - Optimizely
11:45 12:10
Your local time: )

The future of marketing is now: What does Web3 mean for you?

Speakers

Simon Kingsnorth, Founder, CEO & Bestselling Author - SK
12:20 12:45
Your local time: )

Ensuring brand promise in a feedback-first world

Speakers

Michael Feeney, Mid-Market Account Director - Reputation

Oliver Wildeman, VP of Customer - BIG BUS TOURS
12:55 13:20
Your local time: )

Putting AI to Work
13:30 13:55
Your local time: )

Mastering the Future of Retail: Marketing a 90+ CSAT 1-to-1 Live Video Shopping Experience

Speakers

Serge Milbank, CEO - Confer With
14:05 14:50
Your local time: )

Retail Media: What’s Next?

Kieran Kent, CEO - Propeller Group

Speakers

Elton Ollerhead, Director - ASOS Media Group - Asos.Com

Kaitlin Craig, Retail Media Propositions - John Lewis Partnership

Ellie Prendergast, Retail Media Lead - Co-op Media Network
15:35 16:00
Your local time: )

Crafting a Purpose-Driven Brand: Insights from Too Good To Go's Co-Founder

Alyssia Smith, Senior Content Producer - CloserStill Media

Speakers

Jamie Crummie, CoFounder - Too Good To Go
16:10 16:35
Your local time: )

Marketing in the Post-Pandemic Era: Wellness, Innovation, and Agility

Speakers

Luka Matutinovic, CMO - LELO

10:00 10:45
Your local time: )

The rise of the Business Influencer

Rafael McDonnell, Managing Director - Talent & Brands

Speakers

Saira Khan, Entrepreneur, Broadcaster, Author & Content Creator - Sairaskin

Yasmin Flowers, Content Creator and Founder of Flo Create - Flo. Create

Jacqueline Baxter, Director, Content Experience Design & Strategy - Sitecore
10:55 11:20
Your local time: )

From moment to movements: Unlocking the power of culture and community

Speakers

Jade Verrill, CEO, Co-Founder - Loop
11:30 11:55
Your local time: )

The Future of Digital Marketing 2025: Supporting the AI-assisted marketer

Speakers

Dr Dave Chaffey, Co-Founder - Smart Insights
12:05 12:30
Your local time: )

Digital Acceleration for Levi Strauss Co: From Concept to Global Success

Speakers

Peter Paterson, Managing Director - Paragon
12:45 13:20
Your local time: )

Today’s Marketing Pressures in a Digital World with ‘Blame it on Marketing’

Speakers

Ruta Sudmantaite, Co-Host - Blame it on Marketing

Emma Davies, Co-Host - Blame it on Marketing
13:40 14:10
Your local time: )

Should I Go My Own Way? Full-Time Employment or Launch Your Own Venture

Alyssia Smith, Senior Content Producer - CloserStill Media

Speakers

Elfried Samba, CEO & Co-Founder - Butterfly 3ffect (Ex-Gymshark)
14:25 14:50
Your local time: )

National Rail: All Aboard the Roblox Train with Railcard

Michael Clingham, Account Director - Spark Foundry UK

Speakers

Ben Davies, Campaigns Manager - National Marketing - Rail Delivery Group
15:00 15:25
Your local time: )

What Marketers Want, a CMO’s Perspective

Gill Huber, Managing Partner - The Future Factory (Part of The Ingenuity Group)

Speakers

Claire Hennah, Outgoing Beauty & Wellbeing Chief Customer Officer & Digital Commerce Officer - UNILEVER

Benazir Barlet Batada, Former - Cadbury at Mondelez

Emily Latham, Former Head of Digital Marketing and Martech - C4

Leilah King-Gotlib, Global Marketing Director - Ex-TRAVEL + LEISURE Co
15:35 16:00
Your local time: )

Why Full Funnel Marketing Matters in 2024

Speakers

Janis Thomas, Managing Director - Look Fabulous Forever
16:10 16:35
Your local time: )

How to communicate and influence your key stakeholders

Speakers

Ben Pearce, Founder - Elevated You

10:15 11:45
Your local time: )

Senior retailers’ workshop: Optimising long-term strategies in eCommerce

Speakers

Andy Mulcahy, Strategy and Insight Director - IMRG
12:00 13:30
Your local time: )

Women’s Networking Lunch: Building strong networks for success

Roisin O’Brien, International eCommerce Trading Manager - Kurt Geiger

Speakers

Holly Crossley, ecommerce director - DASH WATER

Claire Ferreira, Founder and Chief Marketing Officer - Mums in Marketing

Bianca Liapis, Digital Marketing Manager - Sainsbury's

Carolyn Tang Kmet, Associate Professor, Integrated Marketing Communications - Northwestern University
14:00 15:30
Your local time: )

Senior retailers’ workshop: Increasing ROI across marketing channels

Speakers

Andy Mulcahy, Strategy and Insight Director - IMRG

10:15 11:45
Your local time: )

Balancing the Scales: Navigating Leadership and Life

Speakers

Cate Murden, Founder & Neuro-leadership Coach - PUSH
12:30 14:00
Your local time: )

IMRG Senior retailers’ Networking Lunch: Building an Effective eCommerce Tech Stack

Speakers

Andy Mulcahy, Strategy and Insight Director - IMRG
14:30 16:00
Your local time: )

Meet the Customer of the future with Peter Cross, Customer expert

Speakers

Peter Cross, Consumer Expert, Speaker and Previous Customer Experience Director at John Lewis & Waitrose

10:00 10:45
Your local time: )

Exploiting Marketplaces: The Tips and Tricks for Global Expansion

Ntola Obazee, Executive Director /NED - TOLA Brand Consulting Ltd

Speakers

Ernesto Rojas, Co-founder, PrimePath - Head Of Marketplaces, SONS

Serban Murgoci, Head Of Marketplaces - HSNF LTD

Shaun Loughlin, Global Head of eCommerce - LeMieux Ltd
11:30 11:55
Your local time: )

The Marketplaces of Tomorrow: Adapting to Gen Z's Evolving Demands

Speakers

May Chen, GM, International Business - Globalisation - Prev. Alibaba
12:05 12:30
Your local time: )

Seamless Global Expansion

Speakers

Erik Janssen Steenberg, Business Development Manager - BLECKMANN

Asa Sarel, Founder - Global Bridge
12:40 13:05
Your local time: )

Making America Great (For You) Again

Speakers

Jack Stevens, COO - DUKE + DEXTER
13:15 13:40
Your local time: )

Vision 2030: Scaling for a New Paradigm in Commerce Experiences with ABOUT YOU

Speakers

Gurpeet Kaur, Head of Product Marketing - SCAYLE

Tom Dupont, Director Market Operations & Development - ABOUT YOU
13:50 14:15
Your local time: )

Clearing the Path: Navigating Customs Challenges in eCommerce Expansion

Speakers

Marco Forgione, Director General - Chartered Institute of Export & Internatinal Trade
14:25 14:50
Your local time: )

Mastering cross-border expansion: Hands-on strategies for retailers

Speakers

Habib Ansari, Country Head UK - Worldline
15:00 15:25
Your local time: )

Scaling a Brand from UK to the US - a Titanic Sized Opportunity with TikTok (and how not to hit an iceberg)

Speakers

Cathy Doyle, Brand Partnership Manager - TikTok

Michael Malinksy, CEO - Wonderskin
15:35 16:00
Your local time: )

Optimising the right payment mix to win in fast growing markets

Speakers

Paul Farquharson, SVP, Head of Global Partnerships - Unlimit
16:10 16:35
Your local time: )

Growing internationally with Moonpig

Speakers

Alexander Toft, Director - New Markets & Ventures - Moonpig

10:35 11:00
Your local time: )

For eCommerce Experts Who Want to Revolutionise Cross-Border Payments with Crypto

Speakers

Carina Farber, Senior Product Manager - Bitso
11:10 11:35
Your local time: )

Global Ambitions: How UK Retailers Can Succeed Using Online Marketplaces

Speakers

Haroon Mohammed, Senior Commercial Manager - Worldline

Steve Lavington, Commercial Director - Online Payment Platform
11:45 12:10
Your local time: )

Building Million Dollar Brands: Snoods, Jungles, and Ed Sheeran

Speakers

Frankie Thorogood, Founder and CEO  - Pott'd Creations Ltd.
12:20 12:45
Your local time: )

Overcoming the Complexities of Commerce at a Global Scale

Speakers

James Henderson, Senior Solutions Engineer - Shopify

Jamie Burkes, Manager of Customer Success - Nosto
12:55 13:20
Your local time: )

Lessons from Chinese eCommerce & Rihanna: Acing Cross-Border and Live Streaming

Speakers

Jack Porteous, Commercial Director - TONG
13:30 13:55
Your local time: )

Profitable Growth in Global Ecommerce: Key Trends and Market Strategies

Speakers

Sean Griffin, Head of Strategy and Sales - ExpandNow

John Muir, Founder - Grow Digital

Enda Breslin, General Manager - SHIPBOB EUROPE

Daniel Viniegra, Chief Partnerships Officer - ExpandNow
14:05 14:50
Your local time: )

Expanding Globally: Maximising Profitability by Catering to Local Customer Preferences

Emma Jones, Lead - Strategic Partnerships and Alliances - Department for Business and Trade

Speakers

Michael Joules, Head Of Marketplaces - Pertemba Global

Hamish Stacy, OREO Consumer Data Lead - Mondelez International

Natalie Dutton, Head of Analytics & Performance - Kingfisher PLC
15:00 15:25
Your local time: )

Centra presents: The Inside Commerce Special – How premium fashion brands Luca Faloni and Osprey are approaching tech stack, international and omni-channel strategy

Speakers

Paul Rogers, Managing Director - Founder

Lana Rush, Head of Marketing - Osprey London

Philipp Mensch, Head of Growth - Luca Faloni
15:35 16:00
Your local time: )

Driving Omnichannel Success Internationally

Speakers

Louise Conroy, VP Omni Channel - Al Tayer

10:00 10:45
Your local time: )

Embracing AI and Emerging Tech: The Four C’s to Getting Ahead in eCommerce

Speakers

Grace Thompson, UK Public Affairs Lead - The Chartered Institute of Export & International Trade

Stacey van den Aardweg, Director, UK Fulfilment - Amazon

Benjamin Lang, Head of Northern Europe, Partnerships - Shopify
11:10 11:35
Your local time: )

Lessons from Restaurant Delivery and Tech

Speakers

Peter Backman, Founder - theDelivery.World

Gavin Smith, Managing Director - PIZZA PILGRIMS
11:45 12:10
Your local time: )

Fireside Chat with Saint + Sofia and Loop

Speakers

Vaishali Ravi, Senior Product Marketing Manager - Loop

Dessi Bell, Co-Founder - Saint + Sofia
12:25 12:55
Your local time: )

Session Details to follow

Speakers

Steve Davies, Director of Operations - ABBOTT LYON
13:20 13:50
Your local time: )

Resilient eCommerce & Delivery: Lessons from Ukrainian Postal Service Amidst Conflict

Speakers

Igor Smelyansky, CEO - Ukrposhta - Ukraine's National Post
14:05 14:30
Your local time: )

Optimising Your Peak Logistics Strategy for Customer Satisfaction: Lessons from 2023 Peak and Strategies for 2024

Speakers

Harriette Gwilt, Commercial Leader - AMAZON SHIPPING
14:40 15:05
Your local time: )

The AllSaints Success Story: How AI Helped Improve CX & importance of Post Purchase Experience

Speakers

SJ Grabiec, Global Head of CX & Fraud - AllSaints Retail Ltd
15:15 15:40
Your local time: )

Unlocking the £34.4 Billion Mystery Navigating the Retail Sector's Delivery Dilemma

Speakers

Richard Lim, CEO - Retail Economics
15:50 16:35
Your local time: )

Fulfilment Made Easy – how marketplaces can help

Neil Tunbridge, Business Development Manager - Marketplaces - Viva.com

Speakers

Glen Stocco, Co-Founder & Managing Director - Plane & Simple

Lily Chen

10:00 10:30
Your local time: )

Streamlining Operations & Supply Chain for Faster Shipping

David Hicks, Co-Founder - XMCoach

Speakers

Jamie McMillan, Digital Operations Partner - B&Q
10:55 11:20
Your local time: )

The Peak Planning Playbook: Proven Success Tactics for 2024

Speakers

Hannah Lia, Operations Director - hampers.com
11:30 11:55
Your local time: )

Exploring Emerging Payment Trends with HSBC

Speakers

Phoebe Zhou, Head of Emerging Payments - Europe at HSBC
12:40 13:05
Your local time: )

Our Future with Drones

Speakers

Dave Pankhurst, Director of Drones - BT GROUP
13:15 13:40
Your local time: )

Delivering Growth – How can your final mile partner get you to the next level

Speakers

Henry Cartwright, Director of SME & OOH - EVRI
13:50 14:15
Your local time: )

The state of returns in 2024 & beyond

Speakers

Katie Searles, Editor - Internet Retailing
14:25 14:50
Your local time: )

Maximising the potential of marketplace selling - Elk & Bloom and Debenhams

Speakers

Georgia Leybourne, CMO - Linnworks

Dominique Croft, Founder - Elk & Bloom

Ash Wagh, Marketplace Development Director - Debenhams

Joshua Paget, Marketing Manager - Discounted Sunglasses
15:00 15:25
Your local time: )

Crafting The Ultimate Unboxing Experience To Drive Customer Satisfaction

Speakers

Jonny Bradley, Founder - The SellerPro Academy

10:00 10:30
Your local time: )

How to Improve your Email Performance

Speakers

Matthew Walsh, Director of Data & Retail - IMRG
10:45 11:15
Your local time: )

The best ways to Improve your Site Search and Navigation

Speakers

Mairaid Harte, Head of EMEA Partnerships - Klevu

Matthew Walsh, Director of Data & Retail - IMRG
11:45 12:15
Your local time: )

Are you Discounting too much?

Speakers

Matthew Walsh, Director of Data & Retail - IMRG

Rosie Bailey, CEO and Co-Founder - Nibble Technology
13:00 13:30
Your local time: )

How to win this Black Friday

Speakers

Andy Mulcahy, Strategy and Insight Director - IMRG

Katie Walker, B2B Marketing Manager - InPost
14:00 14:30
Your local time: )

How to improve your Checkout Conversion

Speakers

Matthew Walsh, Director of Data & Retail - IMRG

Erika Poletti, Senior Solutions Engineer - Shopify
15:15 15:45
Your local time: )

How Does Your Revenue Growth Compare to Everyone Else?

Speakers

Matthew Walsh, Director of Data & Retail - IMRG

Gavin Murphy, Chief Marketing Officer - Scurri
16:00 16:30
Your local time: )

Where is eCommerce Going Next?

Andy Mulcahy, Strategy and Insight Director - IMRG

Speakers

James Roper, Author - Rise of eCommerce: From Dot to Dominance

10:00 10:30
Your local time: )

How to Improve your Email Performance

Speakers

Andy Mulcahy, Strategy and Insight Director - IMRG
10:45 11:15
Your local time: )

What delivery options should you offer?

Speakers

Andy Mulcahy, Strategy and Insight Director - IMRG

Katie Walker, B2B Marketing Manager - InPost
11:45 12:15
Your local time: )

Are you Discounting too much?

Speakers

Matthew Walsh, Director of Data & Retail - IMRG

Rosie Bailey, CEO and Co-Founder - Nibble Technology
13:00 13:30
Your local time: )

How to Improve Your Checkout Conversion

Speakers

Matthew Walsh, Director of Data & Retail - IMRG

Sean Sherwin-Smith, Director - Post Purchase - nShift
14:00 14:30
Your local time: )

How to win this Black Friday

Speakers

Matthew Walsh, Director of Data & Retail - IMRG

Denise Rushe, Senior Merchant Success Manager - Shopify
15:15 15:45
Your local time: )

How Does Your Revenue Growth Compare to Everyone Else?

Speakers

Matthew Walsh, Director of Data & Retail - IMRG

10:00 10:25
Your local time: )

The Path to Purchase: Navigating customer pain points and rising expectations

Speakers

Richard Lim, CEO - Retail Economics

Kim Johal, Senior Sales Manager - Infobip
10:35 11:00
Your local time: )

Session title to be confirm

Speakers

George Clarke, Prev Technology & Customer Experience Director - MULBERRY ENGLAND
11:10 11:35
Your local time: )

How to sell online : Get smarter with your digital shelf

Speakers

Joakim Gavelin, Senior Principal Advisor - Inriver
11:45 12:10
Your local time: )

Fueling the Fempire: Making Retail Magic from Life’s Messiest Moments

Speakers

Susan Allen Augustin, Co-Founder & Chief Brand Officer - Here We Flo
12:20 12:45
Your local time: )

The Future of Omnichannel Communications and Its Impact on Customer Loyalty

Speakers

Stephen Lester, Chief Technology Officer - Paragon
12:55 13:20
Your local time: )

Marketing in the Post-Pandemic Era: Wellness, Innovation, and Agility

Speakers

Luka Matutinovic, CMO - LELO
13:30 13:55
Your local time: )

Omnichannel loyalty programmes to watch

Speakers

Michael Jerlin, COO & Chief Customer Success - Voyado
14:05 14:50
Your local time: )

Navigating the Social Commerce Boom

Sebastien Bourne, Executive Director - Former HP

Speakers

Sophie Dewaele, Head of Social - Ex Victoria Beckham & Alexander McQueen

Roberta Cianetti, Senior Executive | Social, Communications & Partnerships Strategy | International Keynote Speaker | MBA - Il Sole 24 Ore

Liam Brennan, Founder - Little Sloth
15:00 15:25
Your local time: )

Transforming eCommerce: Revenue-Boosting Strategies from Marketplace to Retail Media

Speakers

Simon Dyer, Regional VP of UK/IE & Nordics - Mirakl

Kimmo Jukuri, Head of External Products & Partners - H&M
15:35 16:00
Your local time: )

Addictive Loyalty: Strategies for Retaining Customers in the Era of Instant Gratification

Speakers

Robert Manning, Head of Direct to Consumer & eCommerce - Biotiful Gut Health
16:10 16:35
Your local time: )

Reviving Direct Mail: How Integrating Traditional Tactics with Digital Channels Can Supercharge Your eCommerce Strategy

Speakers

Steve Parish, CTO & Co-Founder - Stannp

Sam Heaton, CEO & Co-Founder - Stannp

Andrew Greaves, Customer Success Director - Stannp

10:00 10:45
Your local time: )

Integrating SEO Across Product Channels in the AI Era

Sarah McDowell, Podcast Host - The SEO Mindset Podcast

Speakers

Helen Pollitt, Head of SEO - Getty Images

Miracle Inameti-Archibong, Head of Search - John Lewis Finance

Ray Saddiq, Global Head of Marketing - Rise At Seven
11:00 11:25
Your local time: )

Increasing Conversions and Average Cart Value with a Cookieless Approach

Speakers

Federico Passoni, Chief Sales Officer - Blendee
11:30 11:55
Your local time: )

AI in B2B eCommerce: Personalisation Strategies for diverse Customers from Fish & Chip shops to Multi Billion pound companies

Speakers

Jennie Hopkins, eCommerce Manager - instantprintuk

Dan Robinson, Head of eCommerce & Marketing - instantprintuk
12:05 12:30
Your local time: )

Optimising Stock and Order Management for SMEs Success

Speakers

Jon Roberts, Director - Orderwise, Forterro
12:40 13:05
Your local time: )

What makes a leading retailer? 10 years of the UK Top500 report

Speakers

Martin Shaw, Research Director - RetailX

Katie Searles, Editor - Internet Retailing
13:15 13:40
Your local time: )

Learn how to build a frictionless checkout experience with Amazon Pay

Speakers

Kingsly Kaba, Head of UK Sales - Amazon Pay
13:50 14:15
Your local time: )

What brands and retailers can learn from the recent explosion of second-hand fashion

Speakers

Izzie Hurst, Co-Founder - Dopplle
14:25 14:50
Your local time: )

Growth Case Studies: Integrating Search Marketing with other Channels for Exponential Growth

Speakers

Nick Trueman, Director - Spec Digital Ltd
15:00 15:25
Your local time: )

Mastering eCommerce with Four Key Strategies

Speakers

Enrico Mauro, Head of Performance - SEO Sherpa
15:35 16:00
Your local time: )

Unlocking the Power of Unified Commerce

Speakers

Dave O'Neill, Staff Solutions Engineer, Retail - Shopify

Michaela Hutchins, Head of Solutions Engineering EMEA - Shopify
16:10 16:35
Your local time: )

Embracing Gen Z with an Omnichannel Approach

Richard Robinson, Managing Director - The Future Factory (Part of The Ingenuity Group)

Speakers

Moses Rashid, Founder & Executive Director - The Edit LDN

10:00 10:25
Your local time: )

Your Business Home Away from Home

Speakers

Faisal Jassem, Senior Director – Sales - Dubai CommerCity
10:35 11:00
Your local time: )

The Digital Shelf: Consumer's New Forefront

Swagat Choudhury, Global Director - Perfect Digital Store, Digital Commerce - Mars Wrigley
11:10 11:35
Your local time: )

Accelerating Growth: How Brands Can Automate Fast Delivery for All Sales Channels

Speakers

Louise Ryan, Senior Manager - Amazon Multi-Channel Fulfillment

Georgia Leybourne, CMO - Linnworks

Andrew Banks, CEO - Venture Forge

Connor Heaps, Managing Director - Jenolite
11:45 12:10
Your local time: )

Crafting an Award-Winning D2C Beer Brand: Storytelling for eCommerce Sales

Speakers

Tom Rainsford, Marketing Director - BEAVERTOWN BREWERY
12:20 12:45
Your local time: )

How social search and Generative AI will change search engines forever

Speakers

Ann Stanley, Founder & CEO - Anicca
12:55 13:40
Your local time: )

Amazon Spending Strategies for Market Success

Paul Walsh, Founder - All Things Amazon

Speakers

Melis Kip, eCommerce Lead - Tangle Teezer

Phil Davies, Head of eCommerce - Virginia Hayward

Kevin McCullough, Head of eCommerce - Kukoon Rugs
13:50 14:15
Your local time: )

Revolutionising an Industry: how cutting-edge tech and robots transformed Kernel's ordering experience

Speakers

Michael Merill, Head of Engineering - Nearform Commerce

Robert Walker, Staff Engineer - Nearform Commerce

Dani Price-Berridge, Technical Project Manager - Nearform Commerce
14:25 14:50
Your local time: )

The 3 Keys to Success in eCommerce in 2024 and beyond

Speakers

Chloe Thomas, Podcast Host - eCommerce MasterPlan
15:00 15:25
Your local time: )

Transforming Commerce: Dermalogica's journey to enhanced performance with Shopify

Speakers

Kevin Rowlands, Senior Ecommerce Growth Manager - Dermalogica

Rich Mason, Head of Enterprise, EMEA - Shopify
15:35 16:00
Your local time: )

Creating Superior Customer Service with Data and Gen AI

Speakers

Matt Barnes, Online Customer Service Director - Next

Rahul Arora, Senior Vice President - Head of Retail, UK and Europe - EXL
16:10 16:35
Your local time: )

Navigating New Horizons: The Future of Commerce

Speakers

Chloe Thomas, Podcast Host - eCommerce MasterPlan

Deepak Anand, GM for UK & Europe - SHOPLINE

Robert Kulawik, Chief Operating Officer - Everything5pounds

Nora Zukauskaite, Integrated Marketing Director - TikTok Shop U.K.

10:00 10:25
Your local time: )

Break Rules, Honour Traditions - How Lucky Saint Has Led The Alcohol-Free Movement

Adam Clarke, Managing Director - s360

Speakers

Amy Wisniewski, eCommerce Lead - Lucky Saint
10:35 11:00
Your local time: )

Maximising Profitability and Customer Experience Through Channel Optimisation with Brewdog

Speakers

Marissa Urbank, Head of Product (Digital) - BREWDOG

Sophie Seaton, Managing Director - Underwaterpistol
11:10 11:35
Your local time: )

Beyond the Buzzword: The Real Power of Content, Collaboration, and Data to Drive Your Growth

Speakers

Simen Svale, CTO / Co-Founder - Sanity

David Annez, CTO Lottie - Formerly loveholiday
11:45 12:10
Your local time: )

Unlocking Digital Success in eCommerce: Secrets to Transformative Growth

Speakers

Abraham Georgakarakos, VP Digital & eCommerce - Virgin Media o2

Doychin Sakutov, Director of Experimentation - Virgin Media o2
12:55 13:20
Your local time: )

The AI, GenAI, and Data Revolution: Transforming eCommerce – a C-suite Perspective

Speakers

Kshitij Kumar, Former Chief Data Officer - Haleon
13:30 13:55
Your local time: )

Winning in The Routine Economy: Propel Your Business Forward in the Age of Routine-Driven Commerce

Speakers

Christy Ottesen, Head of Product Marketing - Recharge
14:05 14:50
Your local time: )

Practical AI Strategies for Effective eCommerce Measurement

Speakers

Eugene Kuznetsov, Product Lead - Holland & Barrett

Jad Freiha, Head Of Analytics & Insights - Sweaty Betty

Raman Dhaliwal- Janjua, Prev Head of Digital Performance - Ex Toolstation

Seb Bardin, Prev. Shopper Experience Marketing Director - COCACOLA
15:00 15:25
Your local time: )

Local Approach to Global Business: The Secret Sauce of the Global Marketplace

Speakers

Katarzyna Jakubiec, Head of Sales Partnerships and New Business - G2A.com
15:35 16:00
Your local time: )

Putting Ethics, The Environment And Real People In The Shopping Basket

Speakers

Paul Randle, Author, Co-founder - Sustainable Marketing Compass

Alexis Eyre, Author and Co-Founder of the Sustainable Marketing Compass - Sustainable Marketing Compass
16:10 16:35
Your local time: )

1-to-1 Live Video Shopping: Redefining Omnichannel for the Next Era of eCommerce

Speakers

Serge Milbank, CEO - Confer With

10:00 10:25
Your local time: )

From Data to Delivery: How Solopress Achieved a 360-Degree Customer View with Insider

Speakers

Emily Maddox, Digital Growth Manager - INSIDER

Paul Garrett, Email & ECRM Manager - Solopress
10:35 11:00
Your local time: )

Essential CX: Steering Clear of Shiny Distractions

Speakers

Nick Stragnell, Head of eCommerce & Digital Marketing - Raging Bull
11:10 11:35
Your local time: )

How to Turn Websites into Engagement Hubs

Speakers

Frank Brooks, Head of EMEA Marketing - dotdigital
11:45 12:10
Your local time: )

The Dynamic Intersection of CX, Tech, and Women in Leadership

Speakers

Ntola Obazee, Executive Director /NED - TOLA Brand Consulting Ltd

Sara Russell, Marketing Director at 5874 Commerce and Co-Founder - The Women's Domain

Zarina Kanji, Managing Director - WPIC Marketing + Technologies

Carlotta Zorzi, New Partnerships Lead, Northern Europe - Shopify
12:20 12:45
Your local time: )

A fireside chat with Oh Polly: Scaling one of the UK's fastest-growing fashion brands

Speakers

Millicent Morgan, Senior Marketing Manager - Nosto

Phil Gregory, Regional Head of Customer Experience | UK & Nordics - Nosto

Lauren Muir, Product Owner - OH POLLY
12:55 13:20
Your local time: )

Navigating Changing Consumer Expectations

Speakers

Nick King, Insight Director - Auto Trader PLC
13:30 13:55
Your local time: )

Profitable growth in challenging markets with exceptional product experiences

Speakers

Angus Hayman, Senior Strategy Consultant - Akeneo: The Product Experience Company
14:05 14:30
Your local time: )

Mastering Amazon - The secrets of selling over £100m per year

Speakers

Paul Walsh, Founder - All Things Amazon
14:40 15:05
Your local time: )

From Queries to Conversions: Transforming CX with Search & Discovery Strategies

Speakers

Bradley Walsh, Senior Digital Marketing Manager - Sofas & Suff

Casilda Carriles, Sales Leader UK - Doofinder
15:15 16:00
Your local time: )

Creative CX: Industry Heavyweights' Success and Failure Stories

Annie Mamigonians, CX CI Consultant - AnnieMam Ltd

Speakers

Nick Stragnell, Head of eCommerce & Digital Marketing - Raging Bull

Milly Mackay Wilson, Head of eCommerce - Soho House, Soho Home

SJ Grabiec, Global Head of CX & Fraud - AllSaints Retail Ltd
16:10 16:35
Your local time: )

Maximizing eCommerce Success: Data & AI-Powered Personalization for a Customer-Centric Future

Speakers

Manuel Toenz, Director of Client Strategy EMEA - Bloomreach

Filip Višňovský, Marketing Automation Leader - O2 CZECH REPUBLIC

Petr Václavek, Head of Customer Engagement - Colours Of Data

10:00 10:25
Your local time: )

Conversion Up, Costs Down: How AI is Transforming Customer Experience

Speakers

Maja Schaefer, CEO - Zowie

Hayden Dudley, Head of Customer - Kitlocker

Jade Roberts, General Manager, Customer Experience + Logistics - Monica Vinader
10:35 11:00
Your local time: )

The Role of Customer Experience in Creating Endless Possibilities for Consumers

Speakers

Julie Austin, Chief Digital Officer - VML

Lucy Litwack, Owner & CEO - Coco de Mer
11:10 11:35
Your local time: )

Data-Driven Personalisation: Elevating Your eCommerce Experience in 2024 and Beyond

Speakers

Gavin Masters, Digital Strategy & Transformation Consultant - Columbus Global
11:45 12:10
Your local time: )

Navigating the Future of eCommerce with Coca-Cola's Previous Shopper Experience Marketing Director

Laura Dazon, Senior Content Marketing Executive - CloserStill Media

Speakers

Seb Bardin, Prev. Shopper Experience Marketing Director - COCACOLA
12:20 12:45
Your local time: )

Turning Trust into Revenue: 5 Key Insights for Maximising ROI

Speakers

Stephanie Gillies, Uk Marketing Director - Trustpilot
12:55 13:20
Your local time: )

Solving the Personalisation Paradox: Mastering the Art of Balancing Data Privacy, AI-Driven Efficiency and Marketing Relevance

Speakers

Sachiko Scheuing, European Privacy Officer - Acxiom
13:30 13:55
Your local time: )

Decoding the 2024 Digital Consumer

Speakers

Gurleen Dhameja, Senior Customer Sucess Manager - AB Tasty

John Hughes, Growth Marketing Manager - AB Tasty
14:05 14:50
Your local time: )

The future of customer service

Jo Causon, CEO - The Institute of Customer Service

Speakers

Martyn Oakley, Group CIO & UK Operations Director - LAITHWAITES WINE

Simon Shaw, Director of Digital Care - Virgin Media o2

Gareth Franks, Director of Operations - Nationwide Building Society
15:00 15:25
Your local time: )

The Future of Merchandising with AI Search and Product Discovery

Speakers

Sergio Iacobucci, Snr Director, eCommerce Marketing - Coveo
15:35 16:00
Your local time: )

Building a Successful eCommerce Brand: My Journey with HeckinPawfect

Speakers

Chris Barbour, Founder - Heckin Pawfect
16:10 16:35
Your local time: )

The Human-AI Partnership: The Next Evolution of Customer Service

Speakers

Brian Lastovich, Head of Growth & CX Insights - Kustomer

10:00 10:25
Your local time: )

5 AI strategies to boost sales in 2025

Speakers

Maja Schaefer, CEO - Zowie
10:35 11:00
Your local time: )

Crafting Inclusive UX: A Practical Toolkit for Driving Conversion

Speakers

Heather Reeve, Digital Accessibility Specialist - Scope

Ryan Kennedy, Adjustments and Accessibility Lead - Scope
11:10 11:35
Your local time: )

Driving UX with atomic content design

Speakers

Jacqueline Baxter, Director, Content Experience Design & Strategy - Sitecore
11:45 12:10
Your local time: )

Harmonising Research and Design for eCommerce Excellence

Speakers

Luke O'Connor, Senior User Researcher - Condé Nast

Efi Ntoumouzi, Associate Design Director - Condé Nast
12:20 12:45
Your local time: )

Brompton & BigCommerce: Pedalling Through UX Success

Speakers

Mark Adams, SVP & GM, EMEA - BigCommerce

David Tidy, Consumer Digital Product Manager - BROMPTON
12:55 13:20
Your local time: )

UX Data Driven Decision Making

Speakers

Desi Reuben-Sealey, Senior Manager UX / Head of UX - Victorinox
13:30 13:55
Your local time: )

Reeling In Results: How Angling Direct Optimises On-site Search with Algolia

Speakers

Chris Bullions, eCommerce Trading Manager - Angling Direct

Amir Seoudy, Account Executive - Algolia
14:05 14:50
Your local time: )

How Conversational Commerce Can Make or Break Customer Acquisition

Speakers

Robert Manning, Head of Direct to Consumer & eCommerce - Biotiful Gut Health

Jesse Lucas, Group Product Manager - Lebara

Ekwy Chukwuji, Founder - Equi Botanics

Aura Hita Losa, Lead Conversational AI - ON
15:00 15:25
Your local time: )

Scaling back to grow: The Conran Shop’s journey from Magento to Shopify

Speakers

Helen Wigley, Digital Marketing Manager - The Conran Shop

Emma Hamilton, Web Development Manager - The Conran Shop

Fraser Trivett, Sales Leader - Shopify

Rich Kirk, eCommerce Consultant & Solution Architect - Unified
15:35 16:00
Your local time: )

Crafting Inclusive UX: A Practical Toolkit for Driving Conversion

Speakers

Heather Reeve, Digital Accessibility Specialist - Scope

Ryan Kennedy, Adjustments and Accessibility Lead - Scope

Geraldine Parr, Adjustments Specialist - Scope

10:00 10:45
Your local time: )

Taking Your Personalisation to the Next Level

Anuradha De, Ecommerce & Digital Marketing Product Leader - N/A

Speakers

Janis Thomas, Managing Director - Look Fabulous Forever

Martina Guizzardi, CRM Lead - Oner Active

Lauren Duncan, Head of Ecommerce - PHILIP KINGSLEY
10:55 11:20
Your local time: )

Diageo: building scalable multi-brand, multi-market experiences that drive results

Speakers

Derek Brady, Creative Director - DEPT®

Melanie Mitchell, Global Digital Commerce Lead - Diageo

Ami Shukla, Global Solutions Owner – Brand Experiences and Luxury - Diageo
11:30 11:55
Your local time: )

Creating Engaging Activations that Captivate Customers with OREO

Speakers

Hamish Stacy, OREO Consumer Data Lead - Mondelez International

Richard Robinson, Managing Director - The Future Factory (Part of The Ingenuity Group)
12:05 12:30
Your local time: )

Driving Customer Acquisition Through Personalization: How UX Can Be Your Competitive Advantage

Speakers

Darren Nisbett, Personalization Expert and Principal Solutions Consultant - Algonomy
12:40 13:05
Your local time: )

Growing Your Customer Base in a Challenging Economic Climate

Speakers

Tom Benn, Head of Customer Acquisition - Naked Wines
13:15 13:40
Your local time: )

Quality Traffic is Getting Harder to Acquire: Here’s Why

Speakers

Greg Landon, Head of Marketing - Leadoo
13:50 14:15
Your local time: )

Session title to be confirmed
14:25 14:50
Your local time: )

Fireside Chat: How JD Sports put Customer Identity at the heart of their Loyalty program

Speakers

Jessica Riccio, Senior Solutions Marketing Manager - OKTA

Sam Hopkinson, Head Of Apps & Loyalty - JD SPORTS
15:00 15:25
Your local time: )

Payments 101: Essential Knowledge for Growth

Speakers

Thiago Palharini, Senior Product Manager - Dunelm
15:35 16:00
Your local time: )

Navigating digital product development for great CX

Speakers

Alex Brindle, Digital Development Manager - WICKES
16:10 16:35
Your local time: )

Modernising SAP with Composable Commerce: the key to a future-proof customer experience

Speakers

François Le Menn, Partnerships & Alliances Senior Team Manager - Storyblok

Ben Field-Johnson, Growth Director - Brave Bison

Marcel Houtzager, CTO - WinParts

Stephen Hallinan, Enterprise Architect Director & CX Strategist - SAP

With thanks to our sponsors & partners...

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