As SMEs expand and embrace multi-channel sales strategies, they face increasing challenges in managing stock and order fulfilment effectively. Any misstep in inventory management can result in stockouts, overselling and dissatisfied customers. In this session, you’ll discover how integrating and automating your backend operations can enhance efficiency, reduce errors and elevate your customer service.

Key Takeaways:

• Gain insights into the strategies and tools needed for seamlessly integrating your online and offline sales channels

• Learn how automation can optimise the entire order lifecycle, ensuring a consistent and positive customer experience—from the initial order to returns

• Explore real-world examples of how an omnichannel approach can deliver significant cost savings and operational efficiencies.