Brian Lastovich
Head of Growth & CX Insights,
Kustomer
Brian Lastovich is a seasoned customer experience expert with a proven track record across top CX platforms, including Kustomer, Gorgias, and Malomo, where he enhanced post-purchase experiences. At ActiveCampaign, he specialised in customer experience automation, driving seamless customer journeys. Brian’s early work at Base CRM, which was acquired by Zendesk, laid the foundation for his deep understanding of CRM solutions. His ability to uncover critical customer insights by engaging with industry leaders, customers, and prospects positions him as a thought leader in balancing AI and human touch in customer service.
Sessions
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19-Sep-2024The Future of CXThe Human-AI Partnership: The Next Evolution of Customer Service
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