Matt Barnes
Online Customer Service Director,
Next
Matt Barnes is the Customer Services Director at NEXT. He has over 25 years of experience in various functions, including finance, marketing, and customer services. He started his career as an intern at NEXT and quickly rose. He earned his CPA whilst working in Finance at NEXT. He has a passion for delivering excellent customer experiences and improving customer loyalty. He leads a team of 2000 plus customer service representatives and oversees the company's strategic goals relating to customer services. He is also responsible for developing and implementing customer service strategies and policies that align with the company's vision and goals.
Sessions
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18-Sep-2024The Future of Digital CommerceCreating Superior Customer Service with Data and Gen AI
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