Speakers

With over 30 years of experience in the retail industry, Michael is a seasoned leader in customer service and customer success. Since joining Voyado in 2010, Michael has been instrumental in developing the company's customer service department from its inception to a thriving team of 70 professionals, all with a strong focus on customer-centricity. Under Michael's leadership, Voyado has consistently achieved exceptional results, including maintaining a remarkably low churn rate, delivering world-class customer satisfaction, and driving high adoption rates of the Voyado products. Recognised as a prominent figure in the Nordic SaaS community, Michael has become a thought leader in customer success, frequently speaking at major Nordic events. Their expertise and insights have earned them a respected reputation in the industry, particularly in the realm of customer success within SaaS.