SJ Grabiec
Global Head of CX & Fraud,
AllSaints Retail Ltd
An experienced Head of Global CX, Online Fraud & Payments with a solid history of keeping the customer at the heart of business, driving customer-centric initiatives in direct-to-consumer channels, representing Voice of Customer, improving NPS, enhancing efficiency, driving innovation and growth; and implementing online fraud and payment strategies.
Sessions
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18-Sep-2024Post-Purchase: Optimising the Delivery ExperienceThe AllSaints Success Story: How AI Helped Improve CX & importance of Post Purchase Experience
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18-Sep-2024The Future of CXCreative CX: Industry Heavyweights' Success and Failure Stories
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